Financial Center Assistant Manager - Skyland Financial Center

Bank of America•Asheville, NC

2d•Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager supports the company’s purpose of helping make financial lives better through its client, teammate, community, and shareholder connections. The company emphasizes Responsible Growth, an inclusive and caring workplace, teammate development and wellness, and an in-office culture that supports collaboration, engagement, and career development. This role manages a financial center in collaboration with senior team members, supporting operational excellence and ensuring the center runs effectively and cohesively. The assistant manager oversees the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and improvements in financial center performance. The role ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent.

Requirements

High school diploma, GED, secondary school education, or equivalent.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Identify client solutions based on needs and resolve problems independently or involve others as needed.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet client needs.
Follow established processes and guidelines, and comply with applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Support operational excellence and the effective, cohesive functioning of the financial center, including the teller line and adherence to policies and procedures.
Implement directives and take leadership responsibility for the financial center when teammates are absent.