Financial Center Assistant Manager - First Colonial Financial Center

Bank of America•Virginia Beach, VA

3d•Onsite

About The Position

The Financial Center Assistant Manager collaborates with senior team members to manage a financial center, support operational excellence, and ensure that its activities run effectively and cohesively. The role oversees functions including the efficient operation of the teller line, day-to-day adherence to policies and procedures, and improvement of financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position emphasizes responsible growth, client service, teammate development, and an inclusive, collaborative workplace. Bank of America describes its culture as in-office, with expectations shaped by role responsibilities and business needs. The role is based at the First Colonial financial center in Virginia Beach, Virginia, and is scheduled for 40 hours per week on first shift. Weekend and/or extended hours may be required, and scheduling may include another financial center within a reasonable distance. Compensation is $28.69–$39.01 per hour, with offers determined by experience, education, and skill set. The role has a base salary and is not incentive eligible. It is currently benefits eligible.

Requirements

High School Diploma, GED, secondary school education, or equivalent.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborate effectively, getting things done while building and nurturing strong relationships.
Display passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
Communicate effectively and confidently and feel comfortable engaging all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines, act in the best interests of clients and the bank, and adhere to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable to results.
Be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of financial services industry products and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic, engage clients, route them appropriately, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Oversee the smooth and efficient functioning of the teller line and day-to-day adherence to policies and procedures.
Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.