Financial Center Assistant Manager - First Colonial Financial Center
About The Position
At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members, supports operational excellence, and ensures that the center runs effectively and cohesively. The role oversees the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The role manages client traffic and business results, coaches employees, creates a world-class client experience, executes market-level initiatives, and engages employees in the business strategy. The position is based at the First Colonial Financial Center in Virginia Beach, Virginia. It is a first-shift role for 40 hours per week and requires availability to work weekends and/or extended hours, potentially at another financial center within a reasonable distance. The role is benefits eligible and is compensated with a base salary; it is not incentive eligible.
Requirements
- High school diploma, GED, secondary school, or equivalent.
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborate effectively, get things done, and build and nurture strong relationships.
- Demonstrate passion, commitment, and drive to deliver an experience that improves clients' financial lives.
- Confidently identify client solutions based on needs and resolve problems independently or involve others as needed.
- Communicate effectively and confidently and feel comfortable engaging all clients.
- Ability to learn and adapt to new information and technology platforms.
- Apply strong critical-thinking and problem-solving skills to meet clients' needs.
- Follow established processes and guidelines, act in clients' and the bank's best interests, and adhere to applicable laws and regulations.
- Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
- Work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of financial services industry products and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience working in an environment with individual and team goals that were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic, engage and appropriately route clients, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
- Oversee smooth and efficient teller-line operations and day-to-day adherence to policies and procedures.
- Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.
Benefits
- Benefits eligible; benefits include access to paid time off, resources, and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
