Financial Center Assistant Manager - Winchester - Church Street Financial Center
About The Position
This role manages a financial center in collaboration with senior team members, supporting operational excellence and ensuring that the center runs effectively and cohesively. The assistant manager oversees functions including the smooth and efficient operation of the teller line, day-to-day adherence to policies and procedures, and improvement of financial center performance. The role ensures that directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position also manages client traffic, business results, market-level initiatives, organizational priorities, and execution. It supports a world-class client experience by engaging employees in the business strategy and coaching teammates. This is an in-office role, with the possibility of being scheduled at any financial center within a reasonable distance. It is a 40-hour-per-week, first-shift position.
Requirements
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborate effectively, getting things done while building and nurturing strong relationships.
- Display passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
- Identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
- Communicate effectively and confidently and feel comfortable engaging all clients.
- Learn and adapt to new information and technology platforms.
- Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
- Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
- Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
- Work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
- Have a high school diploma, GED, secondary school qualification, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic, engage and appropriately route clients, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
- Oversee teller-line operations and day-to-day adherence to policies and procedures.
- Ensure directives are implemented and lead the financial center when teammates are absent.
Benefits
- Access to paid time off.
- Industry-leading benefits and resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
