Financial Center Manager - Boylston Street Financial Center

Bank of America•Boston, MA

11d•Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner and fosters a team environment, builds a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive execution while delivering a world-class client experience. The position may include responsibility for managing associates. Managers are expected to create an inclusive team, use process knowledge and data to support decisions and continuous improvement, communicate clearly, manage and escalate risks, coach and develop employees, steward expenses, recruit and support talent mobility, and deliver business outcomes through effective team management and routines. The role is based at the Boylston Street Financial Center in Boston, Massachusetts, and requires working weekends and/or extended hours, potentially at another financial center within a reasonable distance.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in clients' best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients' financial lives.
Confidence identifying solutions based on client needs and resolving problems independently or involving others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines, act in clients' and the bank's best interests, and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities, and hold others accountable for results.
Availability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and execute effectively.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear and concise messages that motivate, explain the rationale, and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.