Financial Center Manager - Boylston Street Financial Center

Bank of America • Boston, MA

13d • $76,500 - $109,200 • Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The manager operates as a business owner, fosters a team environment, establishes an effective client-centric and risk culture, and helps clients achieve their financial goals while ensuring operational excellence and cohesive effectiveness.

The role develops talent, manages client traffic and business results, creates a world-class client experience, carries out market-level initiatives, drives operational excellence, and manages organizational priorities. Managers may also manage associates and are expected to foster inclusion, use process knowledge and data-driven decision-making, communicate clearly, manage risk and expenses, coach and develop employees, recruit and onboard talent, and deliver business outcomes.

This is an in-office role based at the Boylston Street Financial Center in Boston, Massachusetts. The position is a first-shift role with 40 hours per week. The manager must be able to work weekends and/or extended hours and may be scheduled at another financial center within a reasonable distance. The listed annual salary range is $76,500 to $109,200, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidence identifying solutions based on client needs and resolving problems independently or involving others as needed.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet client needs.
• Ability to follow established processes and guidelines, act in the interests of clients and the bank, and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
• Ability to work weekends and/or extended hours, including possible scheduling at another financial center within a reasonable distance.
• High school diploma, GED, secondary school, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of financial services products and solutions.
• Experience in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Deliver clear, concise messages that motivate, explain the rationale, and connect contributions to business results.
• Lead and encourage the identification, escalation, and resolution of potential risks.
• Know and develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner’s mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.

Benefits

• Benefits eligibility.
• Paid time off.
• Eligibility to participate in an annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business and/or group performance and contributions, and overall company success.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED