Financial Center Assistant Manager - Victoria
About The Position
At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members. The role supports operational excellence and ensures the center operates effectively and cohesively, including smooth teller-line operations, day-to-day adherence to policies and procedures, and improved financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. Bank of America emphasizes responsible growth, an inclusive and caring workplace, teammate development and wellness, and an in-office culture that supports collaboration, engagement, and career development. This role is based at the Victoria financial center in Rancho Cucamonga, California. It is a first-shift position scheduled for 40 hours per week and requires weekend and/or extended-hours availability, potentially at any financial center within a reasonable distance. Compensation is $28.69–$39.01 per hour, with offers determined by experience, education, and skill set. The role receives a base salary, is not incentive eligible, and is currently benefits eligible.
Requirements
- High School Diploma, GED, Secondary School, or equivalent.
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborate effectively to get things done and build and nurture strong relationships.
- Demonstrate passion, commitment, and drive to improve clients’ financial lives.
- Identify solutions based on client needs and resolve problems independently or involve others as needed.
- Communicate effectively and confidently and feel comfortable engaging with all clients.
- Learn and adapt to new information and technology platforms.
- Apply strong critical-thinking and problem-solving skills to meet client needs.
- Follow established processes and guidelines and comply with applicable laws and regulations.
- Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Be available to work weekends and/or extended hours, including at any financial center location within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience working in an environment with individual and team goals that were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic by engaging and appropriately routing clients, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
- Support smooth and efficient teller-line operations and day-to-day adherence to policies and procedures.
- Ensure directives are implemented and lead the financial center when teammates are absent.
- Interpret performance results, identify opportunities to drive success, and hold others accountable to results.
- Work weekends and/or extended hours as required, potentially at another financial center within a reasonable distance.
Benefits
- Paid time off.
- Industry-leading benefits and access to resources and support for employees; the specific benefits offered are not detailed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
