Financial Center Assistant Manager - Victoria
About The Position
At Bank of America, the Financial Center Assistant Manager manages a financial center in collaboration with senior team members, supporting operational excellence and ensuring that the center runs effectively and cohesively. The role oversees functions such as the smooth and efficient operation of the teller line, day-to-day adherence to policies and procedures, and improvement of financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position manages client traffic and business results, creates a strong client experience, and drives execution of market initiatives and organizational priorities. It is based at the Victoria financial center in Rancho Cucamonga, California, and requires 40 hours per week on first shift. The role may require weekend or extended hours and scheduling at another financial center within a reasonable distance. Compensation is $28.69–$39.01 per hour, based on experience, education, and skill set; it is base salary and is not incentive eligible. The role is currently benefits eligible.
Requirements
- Be a motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
- Collaborate effectively and build and nurture strong relationships.
- Demonstrate commitment and drive to deliver experiences that improve clients' financial lives.
- Identify solutions based on client needs and resolve problems independently or involve others as needed.
- Communicate effectively and confidently and feel comfortable engaging with all clients.
- Learn and adapt to new information and technology platforms.
- Apply critical-thinking and problem-solving skills to meet client needs.
- Follow established processes and guidelines and comply with applicable laws and regulations.
- Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Interpret performance results, identify opportunities for success, and hold others accountable for results.
- Work weekends and/or extended hours as required, potentially at any financial center within a reasonable distance.
- High school diploma, GED, secondary school, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience working toward individual and team goals that were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic by engaging and appropriately routing clients, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
- Support financial center operations, including efficient teller-line functioning and daily policy and procedure adherence.
- Ensure directives are implemented and lead the financial center when teammates are absent.
Benefits
- Benefits eligibility
- Access to paid time off
- Resources and support for employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
