Financial Center Assistant Manager - St. Cloud Financial Center

Bank of America•Saint Cloud, MN

About The Position

At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members. The role supports operational excellence and ensures the center runs effectively and cohesively. Responsibilities include overseeing the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The role also manages client traffic and business results, coaches employees, creates a high-quality client experience, and drives operational excellence while carrying out market-level initiatives and organizational priorities. The position requires working weekends and/or extended hours, potentially at any financial center location within a reasonable distance. The stated schedule is first shift, 40 hours per week.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborate effectively, getting things done while building and nurturing strong relationships.
Demonstrate passion, commitment, and drive to deliver an experience that improves clients' financial lives.
Identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
Communicate effectively and confidently and feel comfortable engaging all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet clients' needs.
Follow established processes and guidelines, do what is right for clients and the bank, and adhere to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable to results.
Be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
Have a high school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

Experience in financial services and knowledge of financial services industry products and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Oversee the smooth and efficient functioning of the teller line and day-to-day adherence to policies and procedures.
Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.