Financial Center Assistant Manager --- La Palma Financial Center
About The Position
The Financial Center Assistant Manager is responsible for managing a financial center in collaboration with senior team members, supporting operational excellence and ensuring that all aspects of the center run effectively and cohesively. The role oversees functions such as efficient teller-line operations, day-to-day adherence to policies and procedures, and improvement of financial center performance. The Assistant Manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. Bank of America describes an in-office culture intended to support collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. The position is based at the La Palma Financial Center, works 40 hours per week on the first shift, and must be able to accommodate weekends and/or extended hours, including scheduling at another nearby financial center when needed. Compensation is $28.69–$39.01 per hour; offers depend on experience, education, and skill set. The role is not incentive eligible and is benefits eligible.
Requirements
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborate effectively, getting things done while building and nurturing strong relationships.
- Show passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
- Confidently identify client solutions based on needs and resolve problems independently or involve others as needed.
- Communicate effectively and confidently and feel comfortable engaging all clients.
- Learn and adapt to new information and technology platforms.
- Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
- Follow established processes and guidelines, acting in the best interests of clients and the bank and adhering to applicable laws and regulations.
- Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
- Be able to work weekends and/or extended hours, including being scheduled at any financial center within a reasonable distance.
- High school diploma, GED, secondary school qualification, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience working in an environment with individual and team goals that were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic by engaging and appropriately routing clients, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
- Support smooth and efficient teller-line operations and day-to-day adherence to policies and procedures.
- Ensure directives are implemented and lead the financial center when teammates are absent.
Benefits
- Benefits eligibility.
- Paid time off.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
