Financial Aid Officer
About The Position
The Financial Aid Officer (FAO) advises prospective and current students about financial aid options, including Title IV Programs. The FAO provides relevant information about guidelines and eligibility requirements and supports students in applying for available financial aid. Working within company processes, the FAO ensures students are packaged on time and in compliance with applicable standards. The position works directly with the Campus President to improve the quality and environment of the Financial Aid Department. The role requires customer-service experience, organization, effective communication, and the ability to maintain confidentiality. A high school diploma or GED is required. An associate’s degree or higher, prior financial aid experience, and experience with CampusVue are preferred.
Requirements
- High school diploma or GED from an institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.
- One year of experience in a customer-service-related field.
- Ability to multitask while maintaining organization.
- Excellent verbal and written communication skills.
- Demonstrated ability to maintain confidentiality.
- Must not be in default on any federal student loan.
Nice To Haves
- Associate’s degree or higher from an institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.
- One year of prior financial aid experience.
- Experience with CampusVue.
Responsibilities
- Advise incoming, continuing, and re-entry students about Title IV funds and resources to cover educational costs.
- Answer student questions about completing the Free Application for Federal Student Aid and Direct Loan Entrance/Exit Counseling.
- Complete verification for applications selected by the Department of Education.
- Resolve conflicting information between financial aid documents and other documents in student files.
- Conduct financial aid estimates for prospective students interested in enrollment.
- Submit student files promptly for Campus Compliance Specialist review while maintaining a low error rate.
- Communicate with admissions personnel to ensure prospective students have the appropriate documentation for packaging.
- Upload files into the CampusVue operating system.
- Update the Campus President on students who have not submitted documentation or paperwork required to receive Title IV funding.
- Advise students about Institutional Payment Plans (IPP) during packaging and facilitate completion of the IPP process where appropriate.
- Use CampusVue effectively and track activities in the system.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
