Financial Aid Officer

Aviation Institute of Maintenance•Charlotte, NC

4d•Onsite

About The Position

The posting’s title is Financial Aid Officer, but the role description is for a Student Success Coordinator. The position supports students from onboarding through graduation, focusing on retention, certification completion, and academic persistence. The coordinator manages a student caseload, builds relationships while motivating students and holding them accountable, identifies barriers, and works with academic, admissions, financial aid, and student support teams in a metrics-driven environment. The job is based at 7421 E Independence Blvd, Charlotte, NC 28227, and is full-time, with some Saturdays as needed to support student events. Compensation is $24–$27 per hour.

Requirements

High school diploma or GED required.
1–2+ years of experience in student services, advising, admissions, recruiting, workforce development, or a related role.
Strong ability to motivate and influence students and hold them accountable.
Excellent communication skills with a student-centered approach.
Strong organizational and problem-solving abilities.
Comfort working in a metrics-driven, performance-focused environment.
Proficiency with Microsoft Office, including Excel, Outlook, and Teams.
Positive, team-oriented mindset and ownership of outcomes; persistence, empathy, accountability, and comfort with difficult conversations.

Nice To Haves

Associate or bachelor’s degree preferred.
Experience in a proprietary (for-profit), post-secondary education environment strongly preferred.
Background in admissions or sales is highly beneficial.
CampusNexus experience preferred.

Responsibilities

Manage a student caseload and meet performance metrics for retention, persistence, certification readiness and attainment, and graduation progression.
Serve as a consistent point of contact and advocate for assigned students, building trust, accountability, and follow-through.
Identify and address barriers to student persistence and certification completion; support students with attendance, academic standing, and program navigation.
Drive certification outcomes through early intervention, consistent follow-up, and milestone tracking.
Partner with academic leadership and instructors to monitor student progress.
Refer students to resources and support accommodations or escalation pathways as needed.
Document student interactions, engagement activities, and outcomes accurately in CampusNexus and other systems.
Participate in cohort tracking, G&E chart confirmation, required audits, and weekly and monthly reporting tied to student success metrics.
Support or facilitate workshops, certification readiness initiatives, alumni events, and career fairs.
Collaborate with Academic, Admissions, Financial Aid, and Employer Engagement teams to coordinate student support.
Participate in commencement and key student milestone events.