Financial Aid Officer

Ancora Education•Raleigh, NC

12d•$22 - $25

About The Position

The Financial Aid Officer (FAO) advises prospective and current students about financial aid options, including the availability of Title IV programs. The officer provides relevant information about guidelines and eligibility requirements and supports students in applying for available aid. Working within company processes, the FAO ensures student financial aid packages are completed on time and in compliance with applicable standards. The FAO works directly with the Campus President to improve the quality and environment of the Financial Aid Department.

Requirements

High school diploma or GED from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.
One year of experience in a customer service-related field.
Ability to multitask while maintaining organization.
Excellent verbal and written communication skills.
Demonstrated ability to maintain confidentiality.
Must not be in default on any federal student loan.

Nice To Haves

Associate's degree or higher from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.
One year of prior experience in financial aid.
Experience with CampusVue.

Responsibilities

Advise incoming, continuing, and re-entry students about Title IV funds and other resources that can cover educational costs.
Answer questions about completing the Free Application for Federal Student Aid and Direct Loan Entrance and Exit Counseling.
Complete verification for applications selected by the Department of Education.
Resolve conflicting information between financial aid documents and other documents in a student's file.
Prepare financial aid estimates for prospective students.
Submit student files promptly for Campus Compliance Specialist review while maintaining a low error rate.
Communicate with admissions personnel to ensure prospective enrollees have the documentation needed for financial aid packaging.
Upload files into the CampusVue operating system.
Update the Campus President about students who have not submitted documents or paperwork required for Title IV funding.
Advise students about Institutional Payment Plans during packaging and facilitate completion of the IPP process when appropriate.
Use CampusVue effectively and track activities in the system.
Perform other duties as assigned.