Financial Aid Officer

Ancora Education•Raleigh, NC

11d

About The Position

The Financial Aid Officer (FAO) advises prospective and current students about financial aid options, including the availability of Title IV Programs. The FAO provides relevant information about guidelines and eligibility requirements and supports students in applying for available financial aid. Working within company processes, the FAO ensures students are packaged on time and in compliance with applicable standards. The role also works directly with the Campus President to develop improvements to the quality and environment of the Financial Aid Department. The position requires a high school diploma or GED and one year of experience in a customer service-related field. An associate’s degree or higher, one year of prior financial aid experience, and experience with CampusVue are preferred. The role involves prolonged periods sitting at a desk and working on a computer, and may require occasional lifting or moving of up to 25 pounds.

Requirements

High school diploma or GED from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.
One year of experience in a customer service-related field.
Ability to multitask while maintaining organization.
Excellent verbal and written communication skills.
Demonstrated ability to maintain confidentiality.
Must not be in default on any federal student loan.

Nice To Haves

Associate’s degree or higher from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.
One year of prior experience in Financial Aid.
Experience with CampusVue.

Responsibilities

Advise incoming, continuing, and re-entry students about available Title IV funds and resources to cover educational costs.
Answer student questions about completing the Free Application for Federal Student Aid and Direct Loan Entrance/Exit Counseling.
Complete verification for applications selected by the Department of Education.
Resolve conflicting information between financial aid documents and other documents in a student's file.
Prepare financial aid estimates for prospective students interested in enrollment.
Submit student files promptly for Campus Compliance Specialist review while maintaining a low error rate.
Communicate with admissions personnel to ensure future enrollees have the documentation needed for packaging.
Upload files into the CampusVue operating system.
Update the Campus President about students who have not submitted documentation or paperwork required for Title IV funding.
Advise students about Institutional Payment Plans during packaging and facilitate completion of the IPP process when appropriate.
Use CampusVue effectively and track activities in the system.
Perform other duties as assigned.