Financial Aid Officer

Kaplan • Virtual FL, FL

5d • $31,200 - $45,000 • Remote

About The Position

The Financial Aid Officer (FAO) evaluates students’ aid eligibility throughout their academic careers, with an emphasis on regulatory and policy compliance. The role performs financial-aid processing functions, including awarding aid, reviewing required documentation, calculating funding returns, and resolving complex financial-aid issues. The position is remote and nationwide in the United States, with a Monday–Friday schedule of eight-hour shifts scheduled between 7:00 AM and 6:00 PM ET. The stated start date is January 11, 2027.

Requirements

• At least 1 year of related experience.
• Detail-oriented.
• Flexibility.
• Ability to remain focused while performing repetitive tasks.

Nice To Haves

• Bachelor’s degree.
• CampusNexus software knowledge.
• Title IV policy knowledge.
• Knowledge of state and federal funding programs.

Responsibilities

• Determine eligibility and accurately award aid for all fund sources, including grants, loans, tuition assistance, and military sources, in accordance with established guidelines.
• Assess and approve documentation related to Title IV Verification, C Code, and other requirements.
• Calculate and schedule excess funding to be returned to a student, lender, or other source.
• Complete drop evaluations, including Return to Title IV calculations, for students who cease attending.
• Manage complex financial-aid issues and troubleshoot potential problems.
• Review and adjust accounts as needed.
• Coordinate with team members, leaders, and other departments as needed.
• Maintain minimum job performance standards, including quality, production, and cohort management.
• Perform other duties as assigned.

Benefits

• Retirement package with automatic enrollment in the Company Contribution Plan and an annual company contribution of 8–10% based on tenure.
• Tuition assistance and substantial discounts for employees and close family members through the Gift of Knowledge Program.
• Comprehensive health benefits, with new-hire eligibility beginning on day one.
• Paid holidays, vacation, personal and sick paid time off.
• One paid volunteer day and one diversity and inclusion day.
• Remote work offering a flexible work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed