Finance Market Manager Great Lakes- VCFS

Volvo Car Corporation•Home Based, HI

18d•$105,525 - $182,091•Remote

About The Position

The Finance Market Manager represents Volvo Car Financial Services (VCFS) by developing and maintaining strong working relationships with Volvo retailers across Ohio, Michigan, Indiana, and Western Pennsylvania. The position is responsible for achieving established sales, customer satisfaction, and operational results throughout the Great Lakes market. This is a home-based position, and the candidate must reside in the Columbus, Ohio area. The role includes a new Volvo company vehicle for in-market travel three to four days per week, with possible overnight travel. The manager works with retailers and internal partners to meet market targets, support retailer performance, improve customer satisfaction, and implement sales programs and resources. Duties and responsibilities may change at any time, and the description is not a comprehensive listing of all work that may be required.

Requirements

Demonstrated success in management abilities, including coaching, teaching, and developing others.
Results-oriented, with a focus on goals and setting high standards for self and others.
Ability to analyze issues and data systematically to identify opportunities and successes.
Ability to use Microsoft Office Suite tools to communicate, analyze data, track trends, and retrieve relevant information.
Proficiency in Microsoft Power BI or a business intelligence platform.
Professional written and oral communication skills.
Broad knowledge of F&I and retail sales, typically acquired through a bachelor's degree or equivalent experience and at least 3–5 years of automotive retail experience.
Proven track record of success selling F&I products at the retail level.
Experience with Dealertrack and RouteOne platforms, including credit application submission and digital contracting.
Must reside in the Columbus, Ohio area.
Ability to travel in-market three to four days per week, with possible overnight requirements.
Self-starter with independent motivation.
Positive attitude, proactive and flexible approach.
Strong listening, influencing, and negotiating skills.
Ability to plan and prioritize while delivering on time and with appropriate quality.
High integrity.
Ability to work independently and as part of a team.
Ability to interact cross-functionally and work in a multicultural environment.

Responsibilities

Achieve monthly, quarterly, and annual market targets for new retail, new lease, CPO and pre-owned Volvo penetrations, lease and retail e-contracting, and VIP assurance products.
Provide leadership and mentorship to retailers.
Participate in monthly and annual planning sessions concerning sales, incentives, and financials.
Coordinate with the VCFS Regional Sales & Marketing Manager on retailer meetings and deliver messaging to retailers as needed.
Work with and guide retailer principals and management to achieve retailer and VCFS objectives; develop improvement plans where opportunities exist.
Work cross-functionally with the in-market Volvo Cars Market Manager and Aftersales Market Manager.
Manage and prioritize market activities and video conference or in-person meetings to align penetration objectives.
Monitor, review, and consult retailers on customer experience initiatives and customer satisfaction processes, with the goal of improving customer satisfaction and J.D. Power results.
Manage market implementation of sales programs, point-of-sale marketing materials, digital solutions, and available retailer resources.
Develop vendor relationships to improve efficiencies, profitability, and penetration.
Provide market input on credit and funding standards, procedures, and strategies.
Coordinate with JM&A Dealer Performance Managers on in-retailer performance metrics and training.
Collaborate with the regional JM&A VIP Brand Manager to advance VIP goals and initiatives throughout the market.
Define retailer improvement programs based on targets and objectives.
When required, plan and host an annual VCFS Retailer Summit, market meetings, and other market functions to achieve objectives.
Attend VCFS- and Volvo Cars-sponsored meetings outside the market.
Complete other assignments as needed, including ensuring dealer agreements are up to date and managing retailer title delinquency to VCFS standards.