Field Technician in Jacksonville, FL

Unisys • Jacksonville, FL

2d

About The Position

The Field Technician serves as a Field Engineer for specific clients and/or products and applications, including tech kiosks and desks. The role provides software, hardware, and networking support for desktops, laptops, servers, network devices, AV rooms, and other networked devices. It installs and maintains PCs and associated software, networks, servers, peripherals, and other networked devices, and supports network products through operational, maintenance, and preventative maintenance activities.

The position performs installs, moves, adds, and changes; tests and certifies PCs, networks, servers, and client-approved applications; and follows up on problems or escalations. Success includes maintaining professionalism in actions, demeanor, and dress, meeting SLA requirements, and ensuring client satisfaction in all interactions.

The role may require access to export-controlled commodities and technology. Applicants should be eligible for any authorizations required by U.S. Government export control regulations. Unisys is an equal opportunity employer and provides a process for requesting reasonable accommodation during the application process.

Requirements

• High school diploma or GED.
• Generally, 1–2 years of experience in the area of responsibility.
• Eligibility for any U.S. Government authorizations required for access to export-controlled commodities and technology.

Nice To Haves

• Technical certification or an associate degree may be required.

Responsibilities

• Serve as Field Engineer for specific clients and/or products and applications, including tech kiosks and desks.
• Provide software, hardware, and networking support for desktops, laptops, servers, network devices, AV rooms, and other networked devices.
• Install and maintain PCs and associated software, networks, servers, peripherals, and other networked devices.
• Support network products from operational and maintenance perspectives, including preventative maintenance activities.
• Perform installs, moves, adds, and changes as required.
• Test and certify PCs, networks, servers, and client-approved applications.
• Provide follow-up on problems or escalations.
• Maintain a high degree of professionalism in actions, demeanor, and dress.
• Meet SLA requirements and ensure client satisfaction in all interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED