Field Technician in Jacksonville, FL

Unisys • Jacksonville, FL

1d

About The Position

The Field Technician serves as a Field Engineer for specific clients, products, and applications, including technology kiosks and desks. The role provides software, hardware, and networking support for desktops, laptops, servers, network devices, audiovisual rooms, and other networked equipment. It includes installing, maintaining, testing, and certifying computer and network systems, performing preventative maintenance, and handling installs, moves, adds, and changes. The technician follows up on problems and escalations, meets service-level agreement requirements, and maintains professionalism while working to ensure client satisfaction.

The position requires a high school diploma or GED. Technical certification or an associate degree may be required, along with generally 1–2 years of experience in the area of responsibility. The role may require access to export-controlled commodities and technology; applicants should be eligible for any required U.S. Government authorizations.

Requirements

• High school diploma or GED required.
• Generally, 1–2 years of experience in the area of responsibility.
• Applicants should be eligible for any required U.S. Government authorizations if the role requires access to export-controlled commodities and technology.

Nice To Haves

• Technical certification or an associate degree may be required.

Responsibilities

• Serve as Field Engineer for specific clients, products, and applications, including technology kiosks and desks.
• Provide software, hardware, and networking support for desktops, laptops, servers, network devices, audiovisual rooms, and other networked devices.
• Install and maintain PCs and associated software, networks, servers, peripherals, and other networked devices.
• Support network products operationally and from a maintenance perspective, including preventative maintenance activities.
• Perform installs, moves, adds, and changes as required.
• Test and certify PCs, networks, servers, and client-approved applications.
• Follow up on problems and escalations.
• Maintain a high degree of professionalism in actions, demeanor, and dress.
• Meet SLA requirements and ensure client satisfaction in all interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED