Field Technician - Detroit, MI

Window Nation•Detroit, MI

About The Position

Window Nation's Field Technician is integral to the post-sale process and customer satisfaction. The technician visits residential customer sites to take accurate measurements, verify installation requirements, support pricing, review projects with customers, and complete service assessments and appointments. The role also involves identifying potential roadblocks and recommending solutions, executing change orders, and maintaining service parts inventory and equipment. The technician must remain knowledgeable and proficient in Window Nation products and installation and service techniques, follow EPA regulations, and be familiar with relevant local permit, licensing, historical, and HOA requirements.

Requirements

High school diploma, GED, or equivalent.
At least 2 years of professional experience measuring replacement windows.
At least 2 years of professional experience installing or repairing windows, roofing, siding, and related home improvement projects.
Valid driver's license.
Ability to pass EPA certification and comply with EPA regulations.
Driving record that meets company insurance standards.
Ability to safely use an extension ladder.

Nice To Haves

Proficiency with MS Word and MS Excel.
Experience with customer relationship management systems.
Ability to navigate various applications on an iPad.
Customer-centric mindset.
Superior time and project management skills.
Ability to navigate a CRM system such as Salesforce, Dynamics, or Microsoft systems.

Responsibilities

Visit residential customer sites to measure window, door, and sliding glass door openings as needed.
Ensure orders meet required installation specifications and include comprehensive material and labor requirements.
Provide accurate measurements and assessments of labor and materials to support pricing.
Review installation projects and processes with customers.
Anticipate roadblocks that could affect customer expectations, job costs, or code performance, and recommend solutions.
Execute change order specifications.
Maintain service parts inventory and equipment.
Complete service assessments and identify required services, materials, and labor for relevant stakeholders.
Fulfill service appointment specifications.
Learn and maintain proficiency with Window Nation products, installation techniques, and service techniques.
Maintain proficiency in all position tasks and substantive knowledge of products, installation techniques, and construction basics.
Maintain a driving record that meets company insurance standards.
Use an extension ladder safely to measure windows and perform services.
Pass EPA certification and follow EPA regulations.
Know applicable local permit, license, historical, and HOA requirements.