Field Technician - Detroit, MI

Window Nation•Detroit, MI

About The Position

Window Nation’s Field Technician is integral to the post-sale process and customer satisfaction. The role visits residential customer sites to measure windows and doors, assess installation and service needs, and provide accurate information to relevant stakeholders. The technician supports order specifications, pricing, customer reviews of installation projects, change orders, service appointments, and service parts and equipment inventory. The position requires maintaining knowledge of Window Nation products and techniques, following EPA regulations, and meeting company driving standards.

Requirements

High school diploma, GED, or equivalent.
At least 2 years of professional experience measuring replacement windows.
At least 2 years of professional experience installing or repairing windows, roofing, siding, or related home improvement projects.
Valid driver's license.
Knowledge of local permit, licensing, historical, and HOA requirements.
Ability to use an extension ladder safely.

Nice To Haves

Proficiency with MS Word and MS Excel.
Experience with customer relationship management systems.
Ability to navigate applications on an iPad.
Customer-centric mindset.
Superior time and project management skills.
Ability to navigate CRM systems such as Salesforce, Dynamics, or Microsoft systems.

Responsibilities

Visit residential customer sites to measure window, door, and sliding glass door openings as needed.
Ensure orders meet installation specifications and include comprehensive material and labor requirements.
Support pricing by providing accurate measurements and assessments for labor and materials.
Review installation projects and processes with customers.
Anticipate obstacles that could affect customer expectations, job costs, or code performance and recommend solutions.
Execute change order specifications.
Maintain service parts inventory and equipment.
Complete service assessments and identify needed services, materials, and labor for relevant stakeholders.
Fulfill service appointment specifications.
Learn and maintain proficiency in Window Nation products, installation techniques, service techniques, and construction basics.
Maintain a driving record that meets company insurance standards.
Use an extension ladder safely to measure windows and perform services.
Pass EPA certification and follow EPA regulations.