Equipment Service Technician - Detroit, MI

Henry Schein•MI Remote, USA, MI

3d•Onsite

About The Position

The Equipment Service Technician provides repair service for equipment in practitioners’ offices under the direction of a Lead Technician or Project Coordinator. The technician works with experienced technicians and a supervisor to develop customer service skills, use support tools, learn troubleshooting techniques, and build product knowledge. The role aims to improve customer satisfaction and retention while contributing to profitability. Basic installation services may also be provided as needed. The position involves delivering, installing, maintaining, testing, and repairing equipment for Henry Schein customers. Technicians must manage van inventory and tools, document service activity, complete work orders and related paperwork, follow safety and fleet policies, attend required training, and keep team members and dispatchers informed. The role may involve maneuvering large equipment and substantial or repetitive bending, stopping, lifting, and ladder climbing.

Requirements

Typically, 2 or more years of field service experience with demonstrated proficiency.
Basic mechanical background.
Customer service background.
Basic troubleshooting skills.
Ability to work as an independent self-starter.
Basic computer skills.
Interpersonal and communication skills.
Professionalism.
Accuracy and attention to detail.
Working knowledge of hydraulic, mechanical, and electrical systems.
Ability to maneuver large equipment as needed.
Ability to perform substantial and/or repetitive bending, stopping, lifting, and ladder climbing.

Nice To Haves

Associate degree or Technical School Certification.

Responsibilities

Provide repair services courteously and professionally; provide basic installation services when needed.
Maintain the necessary trade tools and keep them readily available for installation and repair work.
Complete on-site installation, repair, maintenance, and testing tasks under the supervision of a Lead Technician or Project Coordinator.
Follow troubleshooting procedures to diagnose technical problems and determine appropriate solutions.
Understand customer requirements and make recommendations to optimize the customer experience.
Maintain appropriate inventory levels in the van.
Produce timely, detailed service reports.
Attend required training, including Henry Schein Dental Career Development training and manufacturer technical training.
Comply with OSHA regulations and use personal protective equipment when needed.
Communicate assignment progress promptly to team members and HUB dispatchers.
Complete work orders promptly, review them with the customer or responsible staff member before departure, and close and submit them for billing daily.
Submit job-related paperwork within required timeframes, including FDA forms and expense reports.
Comply with Fleet Management Policy, including maintenance and accident management policies.
Participate in special projects and perform other duties as required.