Service Associate - Detroit, MI - Sustainability Solutions

Stryker • Detroit, MI

4d • $22 - $29 • Onsite

About The Position

The Service Associate works in a designated hospital territory, collecting single-use devices and providing education on Stryker Sustainability Solutions bins and eligible devices. The role visits areas throughout hospitals, including operating rooms, patient floors and rooms, Electrophysiology labs, and Cath labs, and interacts with hospital staff and other stakeholders to provide customer service and support training and education.

The Service Associate partners with a supervisor and sales representatives to build customer relationships and increase device collections. The position is primarily field-based, with administrative responsibilities including receipt growth reporting and collection tracking. The associate is expected to participate in team huddles and meetings, contribute to a respectful workplace, and follow the Sales Code of Conduct and Stryker Employee Handbook.

Requirements

• Valid, unrestricted driver's license and appropriate insurance for required car travel.
• High school degree or GED.
• Use of a personal vehicle, with driving of approximately 80–100 miles per day depending on territory.
• Ability to obtain and maintain credentials required at hospitals in the assigned territory.
• Ability to effectively use computer programs such as Word, Excel, Outlook, Power BI, and PowerPoint.
• Ability to exert up to 60 pounds of force daily and/or up to 20 pounds constantly to move objects; pushing or pulling up to 60 pounds constantly and lifting up to 40 pounds.
• Corrected near visual acuity and color vision, mobility, bending, standing, stooping, and finger dexterity.
• Ability to communicate effectively through presentations, email, and phone.
• Ability to use common office equipment, including a PC, Microsoft Office, and a smartphone.

Responsibilities

• Collect single-use devices at hospitals within the assigned territory.
• Visit hospital areas including operating rooms, patient floors and rooms, Electrophysiology labs, and Cath labs.
• Engage hospital staff, OR personnel, Supply Chain, EVS, sales representatives, O.R. Management, facility champions, hospital administration, and other stakeholders.
• Provide customer service, training, and education about Stryker Sustainability Solutions bins and which devices can be collected.
• Partner with the supervisor and sales representatives to build customer relationships and increase collections.
• Conduct educational in-services and maintain relationships with hospital customers.
• Complete receipt growth reporting and collection tracking.
• Participate in weekly huddles, annual in-person team meetings, and administrative communication.
• Adhere to the Sales Code of Conduct and Stryker Employee Handbook.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED