Service Associate - Detroit, MI - Sustainability Solutions

Stryker • Detroit, MI

3d • Onsite

About The Position

The Service Associate collects single-use devices at hospitals within an assigned territory, visiting areas that include operating rooms, patient floors and rooms, Electrophysiology labs, and Cath labs. The role builds customer relationships and provides training and education to hospital staff on Stryker Sustainability Solutions bins and which devices can be collected. The associate works with a supervisor and sales representatives to increase device collections and provide optimal customer service. The position is primarily field-based within hospitals, with administrative duties that include receipt growth reporting and collection tracking. The associate also participates in team huddles, annual in-person meetings, and administrative communications, and follows the sales code of conduct and Stryker Employee Handbook.

Requirements

• High school degree or GED.
• Valid and unrestricted driver’s license and appropriate insurance for required car travel.
• Use of a personal vehicle; driving is approximately 80–100 miles per day depending on territory.
• Ability to obtain and maintain required credentials at all hospitals in the assigned territory.
• Ability to effectively use computer programs such as Word, Excel, Outlook, Power BI, and PowerPoint.
• Ability to exert up to 60 pounds of force daily and/or up to 20 pounds constantly to move objects; push or pull up to 60 pounds constantly and lift up to 40 pounds.
• Near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity.
• Ability to communicate effectively through presentations, email, and phone.
• Ability to use common office equipment such as a PC, Microsoft Office, and smartphone.

Responsibilities

• Collect single-use devices from hospitals within the assigned territory.
• Visit hospital areas including operating rooms, patient floors and rooms, Electrophysiology labs, and Cath labs.
• Engage hospital staff and other stakeholders to provide customer service and education about collection bins and eligible devices.
• Partner with the supervisor and sales representatives to build customer relationships and increase collections.
• Conduct educational in-servicing and training for customers.
• Complete receipt growth reporting and collection tracking.
• Participate in weekly huddles, annual in-person team meetings, and administrative communications.
• Follow the sales code of conduct and Stryker Employee Handbook.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED