Field Technician - Dubuque, IA

Martin Equipment • Dubuque, IA

3d • Onsite

About The Position

The Field Technician diagnoses, repairs, inspects, and maintains customer-owned, rental, and company-owned equipment at customer locations and job sites. The role provides onsite service support to keep equipment operating safely, reliably, and efficiently while maximizing customer uptime. The technician represents the dealership by providing professional service, technical expertise, and responsive customer support in the field.

Work is performed primarily at customer locations, jobsites, and outdoors, with frequent travel throughout the assigned service territory. Conditions may include varying weather, petroleum products and other equipment-related substances, mechanical hazards, moving equipment, vibration, noise, dirt, dust, and construction-site conditions. The position requires operating a field service vehicle and working independently in varied customer and jobsite environments.

The role requires compliance with company, dealership, manufacturer, OSHA, DOT, and other applicable safety procedures, including use of required PPE and following established equipment-operation, lifting, repair, and lockout/tagout procedures. The position is full-time, day shift, and based in Dubuque, Iowa.

Requirements

• High school diploma, GED, or equivalent required.
• Five to seven years of experience repairing and maintaining diesel-powered equipment required.
• Experience troubleshooting hydraulic and electrical systems required.
• Strong diagnostic and troubleshooting abilities involving mechanical, hydraulic, electrical, and diesel systems.
• Ability to use diagnostic software, technical manuals, and service documentation.
• Strong problem-solving and decision-making skills.
• Ability to work independently with minimal supervision.
• Effective verbal and written communication skills.
• Strong organizational and time-management abilities.
• Valid driver's license with an acceptable driving record required; must be able to meet company vehicle operation requirements.
• Ability to stand, walk, climb, bend, stoop, kneel, crouch, and reach for extended periods.
• Ability to lift, carry, push, and pull up to 50 pounds.
• Manual dexterity to operate tools, diagnostic equipment, and service vehicles.
• Adequate vision and hearing to inspect equipment, diagnose problems, and communicate effectively.
• Ability to work independently in varied customer and jobsite environments.
• Ability to travel frequently throughout the assigned service territory.

Nice To Haves

• Technical training in Diesel Technology, Agricultural Equipment Technology, Construction Equipment Technology, or a related field.
• Ability to read and interpret technical schematics, diagrams, and service manuals.
• Previous field service experience in construction, agriculture, heavy equipment, or a related industry.
• Experience operating diagnostic equipment and manufacturer service systems.
• Class A Commercial Driver's License (CDL).

Responsibilities

• Provide onsite repair, maintenance, and diagnostic services at customer locations.
• Communicate repair findings, equipment condition, and maintenance recommendations to customers, and respond to service requests professionally and promptly.
• Minimize equipment downtime through efficient troubleshooting and repairs, and build strong customer relationships through professional service.
• Perform preventive maintenance on customer, rental, and company-owned equipment.
• Diagnose, troubleshoot, and repair mechanical, hydraulic, electrical, diesel, and technology-related equipment systems.
• Conduct equipment safety inspections and operational evaluations.
• Operate and maintain a company field service truck and associated equipment.
• Order, request, and coordinate parts needed to complete repairs efficiently.
• Use diagnostic software, service manuals, schematics, and technical resources to support field repairs.
• Complete work orders, labor entries, service reports, and other documentation accurately and promptly.
• Conduct operational testing and verify equipment following repairs.
• Maintain tools, service equipment, vehicles, and field service equipment in safe, serviceable condition.
• Manage assigned schedules and service calls efficiently to meet customer and dealership expectations.
• Work with Service Managers, Shop Foremen, Parts personnel, and fellow technicians to support customer needs.
• Communicate equipment status, repair needs, and parts requirements effectively.
• Help identify opportunities to improve service processes and customer support.
• Participate in dealership meetings, training programs, professional development, safety meetings, and compliance initiatives.
• Follow company, dealership, manufacturer, OSHA, DOT, and governmental safety requirements; use required PPE; maintain safe work areas; and report hazards, accidents, injuries, and unsafe conditions immediately.
• Ensure repaired equipment is returned to service in a safe operating condition.
• Participate in emergency service support when required; assist with special projects, equipment inspections, and operational initiatives; and perform other assigned duties.

Benefits

• 100% company-paid health insurance premiums for employees and their families.
• 401(k) retirement plan.
• Paid vacation.
• Paid holidays.
• $40,000 company-paid life insurance and Accidental Death & Dismemberment (AD&D) coverage.
• Flexible Spending Account (FSA) option.
• Optional employee-paid dental, vision, disability, and voluntary life insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED