Field Technician - MetroKraft Interiors
About The Position
The Field Technician executes day-to-day operations for new-home inspections, product installations, services, and warranties. The role is expected to communicate accurately, effectively, and professionally, with “Superior Service” as the customer-service standard. The position reports customer and subdivision opportunities and builder activity, verifies measurements, performs inspections and moisture readings, manages installation quality and warranties, and provides product delivery as needed. It also supports training, departmental procedures, meetings, and other work necessary for MetroKraft Interiors.
Requirements
- Knowledge of subfloor preparation and flooring repairs based on manufacturer specifications.
- Basic math skills.
- Ability to lay out material according to manufacturer recommendations.
- Knowledge of installation processes based on manufacturer specifications.
- Ability to read and interpret blueprints and drawings.
- Previous experience in customer service or client-facing roles.
- Familiarity with different types of cabinet materials and finishes.
- Knowledge of construction and woodworking safety protocols and regulations.
- Basic computer skills, including Microsoft Office.
- Ability to learn RFMS/Trackvia computer programs.
- Ability to measure floor plans accurately.
- Excellent attention to detail and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Valid driver’s license and reliable transportation.
- Willingness to work flexible hours, including evenings and weekends, as needed.
Responsibilities
- Report new customers and potential subdivisions to sales to help increase sales.
- Report new-home starts and the progress of houses for applicable builders.
- Verify new-home measurements for applicable builders.
- Conduct subfloor inspections according to manufacturer specifications.
- Inspect wall-tile areas for every builder for accuracy.
- Perform quality control, manage installations, provide customer service, and oversee warranties.
- Report stop payments, warranties, and services to office personnel.
- Inspect and make repairs for warranties and services.
- Perform moisture readings.
- Deliver products as needed.
- Assist in training new hires.
- Attend and conduct installation and product-knowledge trainings.
- Manage “exceptions” for department solutions.
- Manage updates and changes to procedures and the job description for the assigned area.
- Attend and participate in meetings and seminars.
- Perform other duties necessary to make MetroKraft Interiors successful.
Benefits
- Health insurance (medical, prescription, dental, and vision).
- Life insurance.
- Paid holidays and time off.
- 401(k) plan with company matching.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
