Quality Field Tech Interiors- B Shift

DRÄXLMAIER Group•Duncan, SC

About The Position

The Quality Field Tech Interiors supports quality assurance for Draexlmaier interior parts, including doors, instrument panels, and center consoles. The role serves as a customer liaison for the manufacturing facility and the first point of contact for customers regarding interior product quality. It helps prevent defects and improve processes and products by working with customer line personnel, business unit staff, and plant technical and quality specialists. The position initiates analysis and documentation of non-conformances and coordinates immediate responses to customer complaints at customer sites. These responses may include containment, sorting, and reworking suspect material. The role monitors progress to meet customer requirements and deadlines, communicates customer-reported issues to the department manager, documents and communicates rework and inspection actions, and sends feedback to the manufacturing plant at the end of the shift. It also works with line workers to address concerns and uses field experience to suggest improvements.

Requirements

1 to 2 years of quality experience.

Nice To Haves

Quality experience in the automotive industry is preferred.
1 to 2 years of customer service experience within the automotive industry is preferred.

Responsibilities

Support quality assurance for Draexlmaier interior products.
Address customer service and satisfaction issues related to product quality for interior products, doors, instrument panels, and center consoles.
Serve as a customer liaison for the manufacturing facility and a communication link for customer complaints.
Help prevent defects and improve processes and products through coordination with customer line personnel, business unit staff, and plant technical and quality specialists.
Act as the first point of contact for customers regarding interior product quality.
Initiate analysis of non-conformances and ensure proper documentation.
Plan, coordinate, and perform immediate actions at customer sites in response to complaints, including containing, sorting, and reworking suspect material.
Monitor progress to ensure customer requirements and deadlines are met.
Relay customer-reported problems to the department manager and ensure timely feedback.
Approve customer complaints for chargeback to DRX.
Document and communicate rework and inspection actions performed at customer sites for customer complaints and internal DRX quality issues.
Work with line workers to address their concerns about interior products and help prevent future defects.
Send feedback to the manufacturing plant at the end of the shift.
Use field experience to suggest improvements.