Quality Field Tech Interiors- B Shift

Dräxlmaier Industrial Solutions•Duncan, OK

About The Position

Support quality assurance for Dräxlmaier interior parts, including doors, instrument panels, and center consoles. The role serves as a customer liaison and communication link for the manufacturing facility, addressing customer complaints and helping prevent defects while improving processes and products. It involves working with customer line personnel, business unit staff, and plant technical and quality specialists. The position also works closely with line workers to address concerns and uses field experience to suggest improvements.

Requirements

1 to 2 years of quality experience.

Nice To Haves

Quality experience in the automotive industry is preferred.
1 to 2 years of customer service experience within the automotive industry is preferred.

Responsibilities

Serve as the first point of contact for customers regarding the quality of interior products.
Initiate analysis of non-conformances and ensure proper documentation.
Plan, coordinate, and perform immediate actions at customer sites in response to complaints, including containment, sorting, and reworking suspect material.
Monitor progress to ensure customer requirements and deadlines are met.
Relay customer-reported problems between customer representatives and the department manager to ensure timely feedback.
Approve customer complaints for chargeback to DRX.
Document and communicate rework and inspection actions performed at customer sites for customer complaints and internal DRX quality issues.
Work with line workers to address concerns about interior products and help prevent future defects.
Send feedback to the manufacturing plant at the end of the shift.
Use field experience to suggest improvements.