Field Technician- Greenville

Window Nation • Greenville, SC

1d • Onsite

About The Position

Window Nation is seeking a Field Technician to visit residential customer sites and measure window, door, and sliding glass door openings; verify orders meet installation specifications; and provide accurate assessments for pricing labor and materials. The role includes reviewing installation plans with customers, anticipating project obstacles, recommending solutions, executing change orders, maintaining service parts and equipment, and assessing service needs for relevant stakeholders.

The technician is expected to remain proficient in Window Nation products, installation and service techniques, and construction basics; fulfill service appointment requirements; meet the company’s driving standards; use an extension ladder safely; obtain EPA certification and comply with EPA regulations; and understand applicable local permit, licensing, historic, and HOA requirements.

Requirements

• High school diploma, GED, or equivalent.
• At least 2 years of professional experience measuring replacement windows.
• At least 2 years of professional experience installing or repairing windows, roofing, siding, and related home improvement projects.
• Valid driver’s license.
• Ability to use an extension ladder safely.
• Must be able to pass EPA certification and follow EPA regulations.
• Maintain a driving record that meets company insurance standards.

Nice To Haves

• Proficiency with Microsoft Word and Microsoft Excel.
• Experience with customer relationship management systems.
• Ability to navigate applications on an iPad.
• Customer-centric mindset.
• Superior time and project management skills.
• Ability to navigate a CRM system such as Salesforce, Dynamics, or Microsoft systems.

Responsibilities

• Visit residential customer sites to measure window, door, and sliding glass door openings as needed.
• Ensure orders meet installation specifications and include comprehensive material and labor requirements.
• Provide accurate measurements and assessments to support pricing of labor and materials.
• Review installation projects and processes with customers.
• Anticipate roadblocks that could affect customer expectations, job costs, or code performance, and recommend solutions.
• Execute change order specifications.
• Maintain service parts inventory and equipment.
• Complete service assessments and identify needed services, materials, and labor for relevant stakeholders.
• Fulfill service appointment specifications.
• Learn and maintain proficiency in Window Nation products, installation techniques, and service techniques, and remain proficient in all position tasks.
• Maintain substantive knowledge of products, installation techniques, and construction basics.
• Maintain a driving record that meets company insurance standards.
• Use an extension ladder safely to measure windows and perform services.
• Pass EPA certification and follow EPA regulations.
• Know applicable local permit, license, historic, and HOA requirements.

Benefits

• Competitive pay
• Bonus opportunities for eligible roles
• Full-time benefits package including medical, dental, vision, life, and 401(k) retirement options
• Paid time off
• Growth opportunities within a rapidly expanding company
• Hands-on training and career growth opportunities
• Supportive team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED