Field Technician- Greenville

Window Nation • Greenville, SC

1d

About The Position

Window Nation is hiring a Field Technician to support residential window, door, and related home-improvement projects. The technician visits customer sites to measure openings, assess installation requirements, support accurate project pricing, and review project processes with customers. The role also includes service assessments and appointments, executing change-order specifications, maintaining service parts and equipment, and identifying potential issues that could affect customer expectations, costs, or code performance. The technician must remain proficient in the company’s products, installation and service techniques, and construction basics; use an extension ladder safely; meet the company’s driving-record standards; and pass and comply with EPA certification and regulations. Knowledge of local permit, licensing, historic-district, and HOA requirements is required.

Requirements

• High school diploma, GED, or equivalent.
• At least 2 years of professional experience measuring replacement windows.
• At least 2 years of professional experience installing or repairing windows, roofing, siding, or related home-improvement projects.
• Valid driver’s license.
• Driving record that meets company insurance standards.
• Ability to use an extension ladder safely.
• Ability to pass EPA certification and follow EPA regulations.
• Knowledge of local permit, license, historic-district, and HOA requirements.

Nice To Haves

• Proficiency with Microsoft Word and Microsoft Excel.
• Experience with customer relationship management systems.
• Ability to navigate applications on an iPad.
• Customer-centric mindset.
• Superior time and project-management skills.
• Ability to navigate a CRM system such as Salesforce, Dynamics, or Microsoft systems.

Responsibilities

• Visit residential customer sites to measure window, door, and sliding-glass-door openings as needed.
• Ensure orders meet installation specifications and include comprehensive material and labor requirements.
• Provide accurate measurements and assessments to support pricing for labor and materials.
• Review the installation project and process with customers.
• Anticipate potential roadblocks affecting customer expectations, job costs, or code performance and recommend solutions.
• Execute change-order specifications.
• Maintain service-parts inventory and equipment.
• Complete service assessments and identify required services, materials, and labor for relevant stakeholders.
• Fulfill service appointment specifications.
• Learn and maintain proficiency with Window Nation products, installation techniques, and service techniques.
• Maintain proficiency in all tasks associated with the position and substantive knowledge of products, installation techniques, and construction basics.
• Maintain a driving record that meets the company’s insurance standards.
• Use an extension ladder safely to measure windows and perform services.
• Pass EPA certification and follow EPA regulations.
• Know applicable local permit, license, historic-district, and HOA requirements.

Benefits

• Competitive pay of $33.50 per hour.
• Bonus opportunities for eligible roles.
• Full-time benefits package, including medical, dental, vision, life insurance, and 401(k) retirement options.
• Paid time off.
• Growth opportunities within a rapidly expanding company.
• Hands-on training and career-growth opportunities.
• Supportive, team-first culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED