Field Auto Adjuster - Greenville, SC

Allstate•USA - SC (Remote), SC

2d•$53,500 - $117,700

About The Position

The Field Auto Adjuster supports Allstate’s auto claims process by writing estimates at customer homes, repair shops, and tow yards. The role handles repairable estimates, total loss assessments, and virtual inspections, and includes face-to-face, virtual, phone, email, and written interactions with customers and other parties. Candidates must live in or near Greenville, South Carolina. The job requires independent claim investigation, damage review, policy interpretation, estimate preparation, settlement negotiation, and timely, accurate claim documentation. The position involves travel and may require a two-week training session in Dallas, Texas. Depending on location requirements, the employee may need to obtain an adjuster and/or appraiser license within 60 days of hire. The role may qualify for a company car based on annual work mileage; a personal vehicle may be required until eligibility is met, with mileage reimbursement for work use. A comprehensive technology setup is provided. Employees eligible to work from home receive a monthly connectivity reimbursement and must have a dedicated private workspace and reliable internet.

Requirements

At least 18 months of experience writing auto collision estimates using an auto estimating program such as CCC One, Audatex, or Mitchell.
Proficient written and verbal communication skills for interacting effectively with customers.
Strong attention to detail and ability to write precise, comprehensive estimates.
Comfort using technology and multiple platforms for claims processing.
Excellent time-management and organizational skills to manage multiple assignments.
Valid driver's license and willingness to travel.
Must live in or near the Greenville, South Carolina area.
Obtain any required adjuster and/or appraiser license within 60 days of hire.

Nice To Haves

Active applicable licenses may qualify the candidate for a $1,000 licensing sign-on bonus. Eligible licenses may include a Home Resident Property & Casualty License, a Designated Home State Florida or Texas License, and/or an applicable Appraiser License.

Responsibilities

Write auto repair estimates at customer homes, repair shops, and tow yards.
Conduct repairable estimate work, total loss assessments, and virtual inspections.
Interact with customers and shops in person, virtually, by phone, email, and in writing, adapting communication to customer preferences and keeping customers updated.
Investigate casualty and applicable line-of-business claims independently, review damage, and interpret policies to determine coverage.
Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use estimate tools, job aids, and settlement platforms to resolve claims and manage challenging situations.
Apply policy agreements and document claim work accurately and promptly in the claims system.
Travel as required for the job.
Attend a two-week training session in Dallas, Texas, if required.
Obtain applicable adjuster and/or appraiser licenses within 60 days of hire if required.

Benefits

Time off and a time-off policy supporting work/life balance.
Healthcare benefits.
Retirement benefits, including a 401(k) and/or pension.
Education reimbursement.
Initial and ongoing training.
Support for continuous development and career advancement.
Potential eligibility for a company car based on annual work mileage.
Mileage reimbursement for work-related use of a personal vehicle.
Monthly connectivity reimbursement for employees eligible to work from home.
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Potential $1,000 licensing sign-on bonus for candidates with applicable active licenses, subject to eligibility.