Field Technician, Transport

Coinstar • Evansville, IN

6d • $20 - $23

About The Position

As a Field Technician, Transport, you will use a company truck or van to perform first- and second-line maintenance on Coinstar kiosks within an assigned territory. You will plan and schedule your days while adjusting to changing priorities, routes, tasks, and weather conditions. The position includes coin and cash handling and transportation responsibilities, using a specially designed hand truck to move coin bins weighing up to 600 pounds from kiosks to the vehicle and deliver them to a designated location.

The role requires preventative maintenance, electromechanical troubleshooting and repair, kiosk testing, remote diagnostics, route and service-call planning, field-change-order management, parts and inventory control, and customer service. You will also complete required administrative tasks and coordinate with teammates to resolve customer problems.

The typical starting pay range is $20.00–$23.00 per hour. Coinstar offers medical plans, dental and vision insurance, disability and life insurance, a company-matched 401(k), paid time off, company and floating holidays, paid parental and adoption leave, a matched-giving plan, and an Employee Assistance Program.

Requirements

• High school diploma, GED, or equivalent with at least 2 years of experience troubleshooting and repairing computer, electronic, and electromechanical devices, or an associate degree in electronics or a similar concentration.
• Basic knowledge of computer hardware, software, and computer-controlled equipment.
• Experience handling a position of responsibility with limited direct supervision, or demonstrated ability to work independently in a position of responsibility.
• Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems.
• Excellent interpersonal skills focused on customer and team success.
• Strong written and verbal communication skills and ability to interact with people at various levels inside and outside the organization.
• Ability to provide customers with high-quality service and professionalism.
• Ability to adapt to changing daily tasks, priorities, and conditions.
• Valid driver's license and acceptable driving record.
• Commercial Motor Vehicle Certification (CMV).
• Completion of required background checks, motor vehicle record checks, and drug tests.

Nice To Haves

• At least 1 year of field experience.

Responsibilities

• Perform scheduled preventative maintenance, including cleaning kiosks, removing debris, and changing paper.
• Troubleshoot, calibrate, repair, and maintain electromechanical equipment.
• Test kiosk connectivity, software, and electromechanical functions.
• Replace worn parts using small tools and diagnostic utilities.
• Perform remote diagnostics and remotely assist Service Representatives and Transportation Service Representatives with repairs.
• Assess advanced technical problems and schedule them into personal work plans.
• Prioritize and complete field change orders, such as signage and display updates, wireless-kit installation, and software updates.
• Prioritize routes and plan daily work based on service calls, field change orders, geography, metrics, and assigned tasks.
• Monitor market metrics and adjust weekly plans to meet expectations and commitments.
• Receive and prioritize kiosk pages and incorporate them into timely route plans.
• Schedule installation and de-installation activities into weekly plans and meet deadlines.
• Perform coin handling and transportation services.
• Schedule, complete, and log CSC service calls.
• Schedule Loss Prevention dispatches and investigations and report findings.
• Manage parts orders and inventory, including keeping controlled-parts asset records current and ensuring timely installation.
• Secure and properly manage assigned kiosks and company assets, including the vehicle, voucher paper, phone, laptop, parts, and tools.
• Maintain good customer relations through professional appearance, ethical behavior, maturity, and sound judgment.
• Use good judgment in time management, route planning, efficiency, and expense control.
• Complete administrative duties, including service-call logs, expense reports, and timesheets.
• Work effectively with teammates across the company to resolve customer problems and situations.

Benefits

• Three medical plans, dental and vision insurance, short-term and long-term disability insurance, and life insurance.
• Traditional and Roth 401(k) plans with an immediately vested company match.
• PTO accrual beginning at 18 days per year, plus 7 company holidays and 5 floating holidays.
• Paid parental and adoption leave.
• Corporate Matched Giving plan.
• Employee Assistance Program.
• Short-term bonus incentives based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED