Field Technician, Transport

Coinstar Careers•Evansville, IN

5d•Onsite

About The Position

As a Field Technician, Transport, you will use a company truck or van to perform first- and second-line maintenance on Coinstar kiosks within an assigned territory. You will plan and schedule your days, adjusting to changing priorities, routes, tasks, and weather conditions. The position includes coin and cash handling and transportation responsibilities, including moving coin bins weighing up to 600 lbs. from kiosks to a vehicle with a specially designed hand truck and delivering them to a designated location. Field Technicians maintain kiosk functionality, handle service calls and field change orders, manage parts and company assets, and coordinate with teammates to resolve customer issues. The role requires independent route planning, customer service, administrative reporting, and operation of a van or truck. Employees may need to work a flexible schedule, including early start times, holidays, and weekends. The typical starting pay range is $20.00–$23.00 per hour, with geographically based ranges. Short-term bonus incentives are part of total compensation and are based on company and individual performance. Coinstar offers medical plans, dental and vision insurance, disability and life insurance, retirement savings plans with a company match, paid time off, holidays, paid parental and adoption leave, a corporate matched giving plan, and an Employee Assistance Program.

Requirements

High school diploma, GED, or equivalent and at least 2 years of experience troubleshooting and repairing computer, electronic, and electromechanical devices, or an associate degree in electronics or a similar concentration.
Basic knowledge of computer hardware and software and computer-controlled equipment.
Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems.
Excellent interpersonal skills focused on customer and team success.
Strong written and verbal communication skills, including the ability to interact with people at different levels inside and outside the organization.
Ability to provide customer support that meets standards for superior service quality and professionalism.
Ability to adapt to changing daily tasks, priorities, and conditions.
Valid driver’s license and an acceptable driving record.
Commercial Motor Vehicle Certification (CMV).
Completion of required background checks, motor vehicle record checks, and drug tests.
Ability to work a flexible schedule, including early start times, holidays, and weekends, as required.
Ability to operate a van or truck and perform prolonged sitting, climbing in and out of the vehicle, and ascending and descending its step.
Ability to stand, walk, stoop, bend, twist, kneel, crouch, push, and pull; regularly handle or move objects up to 30 lbs., occasionally lift or move objects up to 85 lbs., and frequently move coin bins weighing up to 600 lbs. using a specially designed hand truck.
Ability to operate a laptop and mobile phone regularly and communicate and exchange information with coworkers and others in person or electronically.

Nice To Haves

At least 1 year of field experience.

Responsibilities

Perform scheduled preventative maintenance, including cleaning kiosks, removing debris, and changing paper.
Troubleshoot, calibrate, repair, and maintain electromechanical kiosk systems.
Test kiosk connectivity, software, and electromechanical functions to verify proper operation.
Replace worn parts using small tools and diagnostic utilities.
Perform remote diagnostics and assist Service Representatives and Transportation Service Representatives with repairs remotely.
Assess and schedule advanced technical problems into personal work plans.
Manage and prioritize field change orders to meet completion deadlines, including signage and display updates, wireless kit installations, and software updates.
Prioritize routes and plan daily work based on service statistics, service calls, field change orders, geography, and manager-assigned tasks.
Monitor market metrics daily and construct or adjust weekly plans to meet expectations and commitments.
Receive and prioritize kiosk pages and incorporate the work into an efficient route plan.
Schedule installation and de-installation activities into weekly plans and meet deadlines.
Perform coin handling and transportation services.
Receive, prioritize, schedule, and log completion of CSC service calls.
Receive and prioritize Loss Prevention dispatches and investigations, and report findings.
Manage parts orders and inventory, keep the asset logger up to date for controlled parts, and ensure timely installation.
Secure and manage assigned kiosks and company assets, including the vehicle, voucher paper, phone, laptop, parts, and tools.
Maintain positive customer relations through professional appearance, ethical behavior, maturity, and sound judgment.
Use sound judgment in time management, route planning, efficiency, and expense control.
Complete administrative duties on time, including service-call logs, expense reports, and timesheets.
Work effectively with teammates across the company to resolve customer problems and situations.
Operate a van or truck safely while servicing kiosks within an assigned region or route.