Field Technician, Transport

Coinstar•Des Moines, IA

5d•$22 - $24

About The Position

The Field Technician, Transport performs first- and second-line maintenance on Coinstar kiosks within an assigned territory, using a company truck or van. The technician plans and schedules daily work while adapting to changing priorities, routes, tasks, and weather conditions. The position also includes coin and cash handling and transportation, including moving coin bins weighing up to 600 pounds with a specially designed hand truck from kiosks to a vehicle and delivering them to a designated location. The technician carries out preventive maintenance, troubleshooting, calibration, repairs, testing, remote diagnostics, and field change orders. The role requires organizing service calls, installations and removals, transportation activities, and investigations into efficient route and weekly plans; managing parts and company assets; completing administrative records; and maintaining effective customer and teammate relationships. Work requires operating a vehicle, using a laptop and mobile phone, and regularly handling or moving heavy items. A flexible schedule, including early starts, weekends, and holidays, may be required. The typical starting pay range is $22.00–$24.00 per hour. Coinstar states that pay within the applicable geographic range depends on job-related skills, experience, and relevant education or training. Short-term bonus incentives are based on company and individual performance. Benefits include medical, dental, and vision coverage; disability and life insurance; 401(k) plans with an immediately vested company match; PTO, company and floating holidays, paid parental and adoption leave; a corporate matched giving plan; and an Employee Assistance Program.

Requirements

High school diploma, GED, or equivalent plus at least 2 years of experience troubleshooting and repairing computer, electronic, and electromechanical devices; alternatively, an associate degree in electronics or a similar concentration.
Basic knowledge of computer hardware and software and computer-controlled equipment.
Experience handling a position of responsibility with limited direct supervision, or demonstrated ability to work independently in a position of responsibility.
Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems.
Excellent interpersonal skills focused on customer and team success.
Strong written and verbal communication skills and ability to interact with people at various levels inside and outside the organization.
Ability to provide customer support meeting standards for superior-quality service and professionalism.
Ability to adapt comfortably to changing daily tasks, priorities, and conditions.
Valid driver's license and acceptable driving record.
Commercial Motor Vehicle Certification (CMV) required following hire as a condition of employment.
Must complete required post-offer background checks, motor vehicle record checks, and drug tests.
Ability to work a flexible schedule as required, including early start times, holidays, and weekends.

Nice To Haves

At least 1 year of field experience is preferred.

Responsibilities

Perform scheduled preventive maintenance, including cleaning kiosks, removing debris, and changing paper.
Troubleshoot, calibrate, repair, and maintain electromechanical kiosk systems.
Test kiosk connectivity, software, and electromechanical components to confirm proper operation.
Replace worn parts using small tools and diagnostic utilities.
Perform remote diagnostics and assist Service Representatives and Transportation Service Representatives with repairs remotely; assess and schedule advanced technical problems.
Manage and complete field change orders, including signage and display updates, wireless kit installation, and software updates.
Prioritize routes and plan daily work based on metrics, service calls, field change orders, geography, and other assigned tasks.
Monitor market metrics daily and construct or adjust weekly plans to meet performance expectations and commitments.
Receive and prioritize kiosk pages and incorporate them into an efficient route plan.
Plan and schedule installation and de-installation activities to meet deadlines.
Perform coin handling and transportation services.
Receive, prioritize, schedule, and log completion of CSC service calls.
Receive, prioritize, and schedule Loss Prevention dispatches and investigations, and report findings.
Manage parts orders and inventory, including maintaining asset logger records for controlled parts and ensuring timely installation.
Secure and manage assigned kiosks and company assets, including the vehicle, voucher paper, phone, laptop, parts, and tools.
Maintain good customer relations through professional appearance, ethical behavior, maturity, and sound judgment.
Use sound judgment in time management, route planning, efficiency, and expense control.
Complete administrative duties on time, including service-call logs, expense reports, and timesheets.
Work effectively with teammates across the company to resolve customer problems and situations.