Field Technician, Transport

Coinstar Careers • Des Moines, IA

5d

About The Position

The Field Technician, Transport performs first- and second-line maintenance on Coinstar kiosks within an assigned territory, using a company truck or van. The technician plans and schedules daily routes and weekly work while adapting to changing priorities, tasks, and weather conditions. The role includes kiosk maintenance and electromechanical troubleshooting, coin and cash handling, and transportation of coin bins to designated locations. A specially designed hand truck is used to move coin bins weighing up to 600 pounds.

The technician manages preventative maintenance, repairs, diagnostics, field change orders, installations and de-installations, service calls, and loss-prevention dispatches. The role also involves managing parts and company assets, monitoring market metrics, completing administrative records, and working with colleagues to resolve customer issues. The position requires independent planning and customer-focused service, as well as schedule flexibility for early starts, weekends, and holidays when required.

Requirements

• High school diploma, GED, or equivalent, plus at least 2 years of experience troubleshooting and repairing computer, electronic, or electromechanical devices; alternatively, an associate's degree in electronics or a similar concentration is required.
• Basic knowledge of computer hardware and software and computer-controlled equipment.
• Previous experience handling a position of responsibility with limited direct supervision, or demonstrated ability to work independently in a position of responsibility.
• Basic knowledge of Microsoft Word and Excel.
• Intermediate knowledge of current PC operating systems.
• Excellent interpersonal skills focused on customer and team success.
• Strong written and verbal communication skills, including the ability to interact with people at various levels inside and outside the organization.
• Ability to provide customers with support meeting standards for superior-quality service and professionalism.
• Ability to adapt to daily changes in tasks, priorities, and conditions.
• Valid driver's license and acceptable driving record.
• Commercial Motor Vehicle Certification (CMV) required following hire as a condition of employment.
• Successful completion of required post-offer background checks, motor vehicle record check, and drug tests.
• Ability, as required, to work a flexible schedule that includes early start times, holidays, and weekends.
• Ability to safely operate a van or truck, including prolonged sitting; perform the physical positioning and movement needed to handle objects; regularly handle or move objects up to 30 pounds, occasionally move or lift objects up to 85 pounds, and frequently move coin bins weighing up to 600 pounds using a specially designed hand truck.
• Ability to climb in and out of a van or truck and ascend and descend its step.
• Ability to regularly operate a laptop and mobile phone and communicate and exchange information with coworkers and others in person or electronically.

Nice To Haves

• At least 1 year of field experience is preferred.

Responsibilities

• Perform scheduled preventative maintenance on kiosks, including cleaning, removing debris, and changing paper.
• Troubleshoot, calibrate, repair, and maintain electromechanical kiosk systems.
• Test kiosk connectivity, software, and electromechanical components to confirm proper operation.
• Replace worn parts using small tools and diagnostic utilities.
• Perform remote diagnostics and assist Service Representatives and Transportation Service Representatives with repairs remotely.
• Assess advanced technical problems and schedule them into personal work plans.
• Manage and prioritize field change orders, such as signage and display updates, wireless kit installations, and software updates, to meet deadlines.
• Prioritize routes and plan daily work based on statistics, service calls, field change orders, geography, and manager-assigned tasks.
• Monitor market metrics daily and construct or adjust weekly plans to meet delivery metrics and commitments.
• Receive and prioritize kiosk pages and incorporate them into timely, efficient route plans.
• Schedule installation and de-installation activities as part of weekly planning and meet deadlines.
• Perform coin handling and transportation services, including moving coin bins with a specially designed hand truck.
• Receive, prioritize, schedule, and log completion of CSC service calls.
• Receive and prioritize Loss Prevention dispatches and investigations, schedule them, and report findings.
• Manage parts orders and inventory; maintain the asset logger for controlled parts and ensure timely installation.
• Secure and manage assigned kiosks and company assets, including vehicles, voucher paper, phones, laptops, parts, and tools.
• Maintain positive customer relations through professional appearance, ethical behavior, maturity, and good judgment.
• Use good judgment in time management, route planning, efficiency, and expense control.
• Complete administrative duties on time, including service-call logs, expense reports, and time sheets.
• Work effectively with teammates across the company to resolve customer problems and situations.
• Operate a company van or truck to service kiosks within an assigned region or route.

Benefits

• Three medical plans, dental insurance, and vision insurance.
• Short-term and long-term disability insurance and life insurance.
• Traditional and Roth 401(k) plans with an immediately vested company match.
• Paid time off accrual beginning at 18 days per year, plus 7 company holidays and 5 floating holidays.
• Paid parental and adoption leave.
• Corporate Matched Giving plan.
• Employee Assistance Program.
• Short-term bonus incentives based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree