Field Technician - Outside Plant III

Altice USA•New York, NY

5d•$57,802 - $94,960

About The Position

Under general supervision, the Broadband Technician (BBT) III - OSP repairs and maintains fiber and coaxial transport and distribution cable services for residential and business video, data, telephone, and security. The role may also support repair and maintenance of headend electronics and critical infrastructure equipment, and troubleshoots from the headend to customers’ electronic devices. The technician supports and mentors lower-level technicians and performs service and installation work as needed to meet customer needs. This position requires field work involving network maintenance, installations, troubleshooting, customer education, documentation, and use of tools and test equipment. It includes participation in an on-call rotation and physical work such as lifting, climbing ladders and poles, and working in confined spaces. The role is union-covered by a collective bargaining agreement.

Requirements

High school diploma or equivalent.
Appropriate valid driver’s license and a driving record that meets Company standards.
Ability to obtain a current DOT medical card and valid CDL where applicable, and comply with applicable DOT requirements.
Qualified to obtain all state-required licenses for installing and/or servicing security services, if applicable.
Knowledge of basic mathematics and basic electronics.
Ability to understand and operate appropriate testing equipment, such as signal level meters and ohm meters.
Close and peripheral vision, ability to adjust focus, and ability to distinguish different sizes and colors of wires.
Hand and finger dexterity to carry and use tools and equipment.
Ability to work while standing 50–70% of the time.
Ability to safely lift 75 pounds.
Ability to carry, climb, and operate an approximately 28-foot, 75-pound extension ladder; accommodation with a 50-pound maximum lifting requirement is available.
Ability to climb poles using gaffs, hooks, and a climbing belt as needed; stated weight limit is 350 pounds.
Ability to work in confined spaces, including crawlspaces and attics, by crawling, bending, reaching, and twisting.
Must pass a post-offer, pre-employment physical assessment of the job’s physical demands; assessment is also required when returning to work after a leave of absence.

Nice To Haves

BDS certification.
Home security installation experience.
At least 6 months of BBT III-level experience or equivalent work experience.

Responsibilities

Provide quality internal and external customer service reflecting the Company’s values.
Perform demand and preventive maintenance by troubleshooting and repairing transport, trunk, and distribution networks from the headend to customers’ electronic devices.
Troubleshoot and repair the distribution network from the headend to customers’ electronic devices.
Work with FTTx and/or RFoG networks.
Maintain network integrity through preventive maintenance.
Resolve issues during installations and scheduled service calls from customers’ electronic devices to the tap.
Install, test, and troubleshoot Company video, data, and telephone services from the tap to customers’ electronic devices.
Educate customers on installed products and explain waivers, agreements, release forms, charges, and billing procedures.
Determine customers’ current service levels, ask about their preferences and needs, and recommend upgrades or additional products.
Use an automated routing system or plan daily routes; requisition equipment and supplies; and stock the Company vehicle.
Complete work orders and other documentation on paper or by mobile device.
Use small hand tools, power tools, meters, and other test equipment.
Participate in an on-call rotation.
Support and mentor lower-level technicians.