Outside Plant Technician

Astound Broadband • Austin, TX

3d • Onsite

About The Position

This hands-on, field-based role maintains and repairs aerial and underground coaxial and fiber infrastructure. The technician works outdoors to restore service, perform preventative maintenance, and support network reliability. The Broadband Network Technician I detects, troubleshoots, and resolves outages affecting data, video, and telephone service, and responds to emergency restoration needs involving coax, underground cable, power supplies, leakage, and splicing. The role requires maintaining documentation and participating in a 24/7 on-call rotation.

Requirements

• High school diploma or equivalent.
• At least 2 years of hands-on experience in telecommunications field work, cabling, construction, or utilities involving coax, fiber, or electrical work.
• Valid driver's license and satisfactory driving record.
• Customer service skills.
• Verbal and written communication skills.
• Basic computer skills.
• Aptitude to learn new skills.
• Problem-solving skills.
• Time-management skills.
• Ability to work as part of a team and independently.
• Ability to read and interpret maps.
• Bucket certification.
• Knowledge of Ohm’s and the outside plant.
• Ability to lift and carry up to 75 pounds.
• Ability to work in climate-controlled and non-climate-controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
• Ability to stand, walk, sit, and drive for prolonged periods.
• Ability to safely climb and work from ladders for extended periods.
• Ability to reach, push, pull, climb stairs and ladders, and use hands above and below shoulder level.
• Ability to bend, twist, kneel, squat, crawl, maintain varied body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.

Responsibilities

• Detect, troubleshoot, and resolve system outages involving transmission levels, signal losses, and off-air interference in aerial and underground plant.
• Prepare for and perform emergency aerial and underground coaxial cable restoration after cable breaks or damage.
• Perform preventative maintenance on power supplies and active equipment, including testing, balancing, alignment, and adjustments.
• Monitor, record, and repair cable leakage in compliance with applicable regulations.
• Observe and assist co-workers with fiber splicing activities.
• Complete and distribute required documentation, including work orders and daily logs.
• Install, replace, and repair coaxial and fiber-optic cabling, including aerial and buried plant.
• Perform pole transfers, span replacements, and drop repairs.
• Operate bucket trucks, ladders, and field equipment.
• Participate in a 24/7 on-call rotation.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off/vacation starting at 80 hours per year, increasing with tenure.
• 40 hours of floating holiday time per year.
• Seven paid holidays per year.
• Paid sick leave, varying based on state and local laws.
• Tuition reimbursement program.
• Employee discount program.
• Potential bonus and commission opportunities, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED