Field Technician I - Springfield, IL

Lumen Technologies • Springfield, IL

8d • $45,021 - $60,027 • Onsite

About The Position

Lumen’s Field Technician I manages materials and equipment and assists with installation, provisioning, testing, maintenance, and restoration of network services and infrastructure. The role supports transmission, switching, Ethernet, SONET, IP, fiber-optic, and other next-generation network technologies, and may include installing and testing network and customer-premise equipment. The technician troubleshoots network equipment, replaces defective modules or equipment, tracks and coordinates repair of spares, monitors network routes, and helps restore service interruptions. The role also includes level 1 preventive maintenance and inspections of network and critical infrastructure, such as HVAC systems, high-voltage electrical systems, and DC power plants. With training and coaching, the technician learns and uses Lumen’s trouble-ticket, provisioning, time-tracking, materials, and other corporate systems; maintains records and logs; and provides assignment status and issue reports. The position requires on-call availability on a rotating 24x7 basis, including standby, call-outs, dispatch, and overtime as business needs dictate. Work is based in Springfield, Illinois, and includes working in all weather conditions and performing physical activities such as climbing and lifting up to 50 pounds.

Requirements

• High school diploma or GED, or up to two years of relevant job experience including at least one year in network monitoring, installation, or maintenance/repair.
• Entry-level technician experience and/or knowledge in at least one of these disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), or Outside Plant (fiber locating, OTDR, mass fusion splicing, etc.).
• Knowledge of locating fiber-optic cable, right-of-way, and as-builts.
• Ability to maintain site security and cleanliness.
• PC skills and familiarity with Microsoft Windows and Office applications.
• Ability to quickly learn corporate databases.
• Valid driver’s license.
• Ability to work on call 24x7 on a rotational basis, including standby, call-outs, dispatch, and overtime as dictated by business needs.
• Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; and work in all weather conditions.

Nice To Haves

• Two or more years of relevant job experience.
• Attention to detail and good organizational capabilities.
• Ability to prioritize and demonstrate good time-management skills.

Responsibilities

• Manage assets by processing deliveries, replenishing consumables and on-site or truck materials, and coordinating shipping and receiving of company and customer materials.
• Maintain tools, test sets, electronic equipment, and network equipment, including fiber-optic transmission, lightwave multiplexing, and AC and DC power equipment.
• Assist with installation, provisioning, testing, maintenance, changes, and decommissioning of network services and technologies, including DS0 through OC192 services, Edge Compute, Wavelength, fiber-optic transport, Ethernet, SONET, and IP network layers.
• Install and test transmission or switching equipment and network or customer-premise equipment, including delivery and installation of end-user services as applicable.
• Troubleshoot network equipment, remove and replace defective equipment, isolate problems with appropriate resources, and help restore network service.
• Track spare equipment and ensure it is repaired.
• Monitor and locate network routes and assist with restoration during service interruptions; proactively identify potential problem areas to protect network integrity.
• Use industry-standard software and hardware tools to locate, mark, and protect underground outside-plant facilities.
• Perform DC power installations, including tertiary and BDCBB, and AC power work on a limited basis.
• Perform level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
• Learn and use Lumen trouble-ticket, provisioning, time-tracking, materials, and other required systems and applications.
• Update installation and inventory records, complete transactional updates, enter time and detailed trouble-ticket logs, and respond to information requests and escalations.
• Provide management with regular assignment status updates and reports about issues or problem situations.
• Evaluate individual performance using provided reports and tools, and, with manager support, identify areas for improvement.
• Maintain site security and cleanliness.
• Perform other duties assigned by the management team.

Benefits

• Comprehensive package featuring health, life, voluntary lifestyle benefits, and other perks intended to support physical, mental, emotional, and financial wellbeing.
• Bonus structure information is available during the selection process, including short-term incentives, long-term incentives, and/or sales compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED