Springfield , IL Field tech II

Scientific Games•Springfield, IL

About The Position

The Certified Field Service Technician II assembles, maintains, diagnoses, and repairs lottery and gaming equipment at company facilities and customer locations. The role includes scheduled and unscheduled service calls, training retail employees on equipment functionality, assisting customers with equipment questions, and communicating product updates. The technician travels to lottery and retail locations and may take overnight trips; travel to corporate locations may also be needed. The role works with other departments to support site sales and support goals and includes management of a company-provided vehicle and assigned tools and equipment. Other duties may be assigned. Employment is subject to applicable gaming and lottery regulatory or contractual requirements. Employees may need to obtain licenses, complete background or security checks, or meet other standards required for their role. A due diligence or background investigation may be conducted as a condition of employment, to the extent permitted by law.

Requirements

High school diploma or equivalent.
Less than one year of related experience.
Valid driver’s license for the state in which the employee is based.
Thorough understanding of computer software and hardware technologies.
Strong communication, group presentation, and interpersonal skills; ability to convey ideas and training materials to participants.
Excellent customer service skills.
Ability to compile and analyze statistical information.
Ability to quickly learn and understand new technologies.
Advanced mechanical assembly skills.
Strong problem-solving and resolution skills.
Ability to lift 30 pounds.
Ability to work in a team-office environment and operate office equipment, including a personal computer and telephone.
Ability to sit, stand, bend, and stretch for at least 50% of the time for any or all of the described movements.
Ability to meet applicable gaming or other licensing, background investigation, security check, and regulatory or contractual standards for the role.

Nice To Haves

Bilingual ability.

Responsibilities

Stage, assemble, and maintain lottery equipment in accordance with Field Service Standards and procedures.
Perform extensive field repairs on SCIQ Lottery and Gaming equipment with little or no supervision.
Diagnose scheduled and unscheduled service calls and troubleshoot and repair equipment according to Field Service Protocol.
Interact with customers, retailers, and management, and assist retail locations with equipment questions and concerns.
Train retail employees on the functionality and use of lottery equipment.
Complete site surveys from field service and marketing placement perspectives.
Learn and understand the Instant Product line and gaming products at each casino.
Communicate new features, games, and supported products, as well as problems, to management and relevant parties.
Use, maintain, and secure assigned tools, test equipment, terminals, subassemblies, parts, and supplies.
Manage the company-provided vehicle and maintain an acceptable driving record under SG’s Motor Vehicle Policy.
Travel to lottery locations and, as needed, corporate locations; overnight trips to different sites may be required.
Work with other departments in support of site sales and support goals.
Perform other duties as assigned.