Field Tech Support Specialist - Atlanta, GA

New Era Technology•Atlanta, GA

About The Position

New Era Technology is seeking a hands-on field service technician to install, troubleshoot, repair, and maintain industrial cooling equipment at customer sites. The role involves working with electrical and mechanical equipment, diagnosing technical problems, replacing components, and verifying equipment operation after repairs. The specialist completes service reports and provides professional customer service while working onsite. Travel to customer locations may be needed, up to 20% as required. The position is full-time, typically Monday through Friday on 8-hour shifts. Occasional overtime and on-call support may be required. A technical degree, trade school, military training, or vocational training is preferred but not required; candidates with strong hands-on experience are encouraged to apply even without a college degree.

Requirements

At least 2 years of hands-on experience repairing or maintaining electrical and mechanical equipment.
Experience troubleshooting industrial equipment, HVAC systems, manufacturing equipment, automation systems, compressors, pumps, generators, or similar machinery.
Ability to read electrical schematics.
Experience working on 200–440V electrical equipment.
Strong mechanical and electrical troubleshooting skills.
Comfortable replacing electrical and mechanical components.
Able to work independently in the field.

Nice To Haves

Experience with HVAC equipment.
Experience with industrial maintenance.
Experience with electro-mechanical equipment.
Basic knowledge of PLC-controlled equipment.
Experience with motors, sensors, actuators, servos, pumps, or compressors.
Experience with data center cooling systems.
A technical degree, trade school, military training, or vocational training.

Responsibilities

Install, start up, and service cooling equipment.
Troubleshoot electrical and mechanical issues.
Replace faulty parts, including motors, sensors, relays, switches, actuators, and other components.
Perform preventive maintenance and inspections.
Read electrical wiring diagrams and basic technical drawings.
Test equipment and verify proper operation after repairs.
Complete service reports after each visit.
Provide professional customer service while working onsite.
Travel to customer locations when needed.