Field Tech Support Specialist - Atlanta, GA

New Era Technology•Atlanta, GA

1d•Onsite

About The Position

New Era Technology is seeking a hands-on Field Service Technician to install, troubleshoot, repair, and maintain industrial cooling equipment at customer sites. The role involves working with electrical and mechanical equipment, diagnosing technical problems, replacing components, conducting preventive maintenance, testing repairs, and documenting service visits. The technician provides professional customer service while working onsite and travels to customer locations as needed. The position is full-time and typically follows Monday–Friday, 8-hour shifts. Occasional overtime and on-call support may be required, with travel up to 20% as needed. Candidates should have at least two years of hands-on experience repairing or maintaining electrical and mechanical equipment. Technical, trade-school, military, or vocational training is preferred but not required.

Requirements

At least 2 years of hands-on experience repairing or maintaining electrical and mechanical equipment.
Experience troubleshooting industrial equipment, HVAC systems, manufacturing equipment, automation systems, compressors, pumps, generators, or similar machinery.
Ability to read electrical schematics.
Experience working on 200–440V electrical equipment.
Strong mechanical and electrical troubleshooting skills.
Comfort replacing electrical and mechanical components.
Ability to work independently in the field.
Ability to lift up to 50 lbs.
Ability to stand, bend, kneel, and work at customer locations.

Nice To Haves

Experience with HVAC equipment.
Experience with industrial maintenance.
Experience with electro-mechanical equipment.
Basic knowledge of PLC-controlled equipment.
Experience with motors, sensors, actuators, servos, pumps, or compressors.
Experience with data center cooling systems.
A technical degree, trade school, military training, or vocational training.

Responsibilities

Install, start up, and service cooling equipment.
Troubleshoot electrical and mechanical issues.
Replace faulty motors, sensors, relays, switches, actuators, and other components.
Perform preventive maintenance and inspections.
Read electrical wiring diagrams and basic technical drawings.
Test equipment and verify proper operation after repairs.
Complete service reports after each visit.
Provide professional customer service while working onsite.
Travel to customer locations when needed.