Field Engineer Technician - Atlanta, GA

Unisys•Atlanta, GA

About The Position

The Field Engineer Technician provides the full range of Field Engineering support for an assigned base of large and complex clients. The role takes complete ownership of onsite service activity and performs advanced-level maintenance on all products, including low-complexity installation activities. The technician uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs, while providing technical feedback on equipment, systems, and processes to improve service delivery. The role also helps identify and resolve systemic team issues, supports other team members with technical assistance and expertise, contributes to improved client services metrics reporting and documentation, and proactively informs the manager and/or team about technical and process issues and recommendations for improvement. The role requires a high school diploma or GED and may require technical certification or an associate degree. Generally, 2–4 years of experience in the area of responsibility is expected. The position may require access to export-controlled commodities and technology, so applicants should be eligible for any required U.S. Government authorizations.

Requirements

High school diploma or GED.
Generally, 2–4 years of experience in the area of responsibility.
Eligibility for any required U.S. Government authorizations if the role requires access to export-controlled commodities and technology.

Nice To Haves

Technical certification or an associate degree may be required.

Responsibilities

Provide Field Engineering support for an assigned base of large and complex clients.
Take complete ownership of onsite service activity.
Perform advanced-level maintenance on products, including low-complexity installation activities.
Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Provide technical feedback on equipment, systems, and processes to improve service delivery.
Identify and resolve systemic issues within the team.
Provide technical assistance and expertise to other team members.
Contribute to improved client services metrics reporting and documentation.
Monitor technical and process issues and proactively inform the manager and/or team, including recommendations for improvement.