Field Service Technician - Atlanta, GA

Vertiv Group•Atlanta, GA

About The Position

The Field Service Technician performs scheduled and remedial (break-fix) service on Vertiv small- to medium-sized UPS, power distribution unit, and battery system products, with responsibilities appropriate to completed classroom and on-the-job training. The role primarily supports products and services for Vertiv’s Edge market segment, including retail, financial, and municipal customers. The technician builds and maintains effective relationships with customers, coworkers, sales representatives, and other contacts, and may work under direct supervision or independently depending on training completion. The position involves on-site and telephone customer assistance, safe operation and maintenance of a company vehicle, use of required personal protective equipment, and timely completion of service and administrative records. The technician is expected to follow company procedures and safety guidance, keep current with service and safety notices, communicate with Technical Support when needed, and deliver efficient service with a focus on first-time fixes and customer satisfaction. Travel is required, and schedules may include weekends, evenings, and holidays. The role has physical demands that include frequent movement and handling tools or equipment, as well as lifting up to 50 pounds consistently and up to 75 pounds occasionally.

Requirements

High school or vocational school diploma.
One or more of the following experience backgrounds: 2–4 years of military experience in a related technical field, or 0–2 years of relevant industry experience.
Valid driver’s license.
Professional and respectful written and verbal communication skills.
Ability to manage time and prioritize technical and administrative tasks.
Ability to collaborate with peers, customers, suppliers, and leadership.
Ability to complete administrative tasks such as report writing, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
Basic site evaluation skills, including assessment of environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written technical documentation, including procedures and product manuals.
Ability to perform elementary repair techniques and service tasks under directed supervision.
Ability to summarize and report work performed verbally and in writing.
Proficiency with a personal computer and associated applications.
Ability to travel and work flexible schedules that may include weekends, evenings, and holidays.
Must successfully pass a pre-employment drug test, background check, and motor vehicle records check.
Must be legally authorized to work in the United States; the company does not provide sponsorship.
Ability to meet the physical requirements of the position, including standing, walking, using hands and fingers, reaching, stooping, kneeling, crouching, crawling, sitting, climbing or balancing, and lifting up to 50 pounds consistently and up to 75 pounds occasionally.
Due to the safety-sensitive nature of the role, must be able to safely perform essential job functions, with reasonable accommodations as applicable.

Nice To Haves

ASEET or AMEET credential, or progress toward either credential.
Relevant technical military experience.

Responsibilities

Perform assigned service tasks according to company policies and procedures.
Work under direct supervision or independently, depending on completed training.
Provide on-site and telephone assistance to customers.
Communicate with Technical Support about technical or procedural issues.
Implement Field Change Notices according to published guidelines.
Stay current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
Follow safety guidelines, wear required PPE, and operate and maintain the company vehicle in accordance with local laws and company policy.
Follow work-hours policy guidelines, including the “14 hours rule,” and report work-related accidents or injuries within 24 hours.
Complete time cards, expense and mileage reports, service request closures, service reports, and other administrative tasks accurately and promptly.
Maintain individual inventory and perform cycle counts in accordance with company policy.
Maintain company property, including the vehicle, credit cards, PPE, test equipment, and laptop.
Communicate appropriately with internal and external customers, including providing estimated arrival times where applicable.
Complete scheduled-maintenance documentation and provide it to the customer and local office after each assignment.
Work toward first-time fixes and maintain customer satisfaction rates in accordance with company guidelines.
Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and promptly.
Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and maintain productive utilization rates.
Meet on-site response-time requirements and follow company startup and escalation processes.
Maintain adequate internal communications and comply with the company dress code and safety regulations.
Evaluate sites, including environmental temperature and general operating conditions.
Use electrical/electronic test equipment and fundamentals, follow written technical documentation, and perform basic repairs under directed supervision.
Return units to full operating condition based on directed supervision and summarize work performed verbally and in writing.
Use a personal computer and associated applications, including Microsoft Office and Vertiv software.

Benefits

Company vehicle
Smartphone
Laptop
Personal protective equipment (PPE)
Tools of the trade
401(k)
Profit sharing
Generous PTO/vacation plan
Medical insurance
Vision insurance
Dental insurance
Technical training at a state-of-the-art Training Academy or Regional Training Center
Technical and leadership development resources
24/7 technical/factory support
Technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
Work/life balance commitment