Field Service Technician - Atlanta, GA

Enphase Energy

6d • $23 - $36 • Onsite

About The Position

Enphase Energy is seeking a Field Service Technician to provide on-site support to Distribution and Installation Partners. The role involves owning service issues through completion and delivering high-quality customer service. The technician services Enphase photovoltaic (PV) and storage systems in an assigned territory, coordinates site visits with homeowners and internal teams, diagnoses system performance, completes maintenance and documentation, and maintains microinverters and Enlighten monitoring records. The role requires regular travel of up to 50%, potentially including out-of-state trips, overnight stays, and assignments lasting up to two consecutive weeks. Technicians regularly work on rooftops and elevated structures, use field tools, and install or route conduit, piping, tubing, and wiring. They also follow safety protocols, maintain tools, mentor team members, review system designs, prepare job-specific bills of materials, and identify process improvements. The position requires the ability to work independently and outside regular business hours as needed, and to meet domestic travel requirements with identification acceptable for air travel.

Requirements

• High school diploma or GED.
• At least 2 years of experience in electrical installation and service.
• Valid state driver’s license with a clean driving record; must be insurable.
• Proficiency with computers and ability to navigate multiple applications; working knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Ability to read and interpret plan sets.
• Strong communication and presentation skills.
• Strong time management and organizational skills, including the ability to manage multiple tasks and priorities.
• Attention to detail and focus on accuracy and quality.
• Knowledge of and commitment to safety and security procedures.
• Ability to follow instructions and respond constructively to feedback and direction.
• Sound judgment and decision-making skills.
• Flexibility and adaptability when managing change, delays, and unexpected challenges.
• Willingness to learn and apply tools and techniques related to home improvement and electrical work.
• Positive, collaborative team orientation.
• Integrity, professionalism, and a strong work ethic.
• Ability to work outside regular business hours as needed.
• Ability to meet domestic travel requirements, including possessing valid identification acceptable for air travel.
• Ability to regularly lift and/or move up to 60 pounds of tools and equipment; frequently handle, grasp, and reach; use hand and power tools; stand, walk, climb, balance, stoop, kneel, crouch, crawl, and ascend and descend ladders; and work on rooftops, uneven surfaces, at heights, and in confined spaces.
• Ability to work outdoors in varying weather conditions and potential exposure to electrical hazards.

Nice To Haves

• Commercial or residential electrical license.
• NABCEP (North American Board of Certified Energy Practitioners) certification.

Responsibilities

• Service Enphase internal photovoltaic and storage systems within the assigned territory.
• Coordinate site visits with homeowners, acting as a liaison between the scheduling team, Enphase Customer Support, and system owners.
• Perform on-site testing and diagnostics to evaluate system performance and identify issues.
• Perform regular work on rooftops and elevated structures.
• Complete solar maintenance reports and required documentation accurately and promptly.
• Perform microinverter maintenance and update the Enlighten monitoring system to reflect changes.
• Use standard field tools and equipment, including drills, levels, squares, tape measures, and ladders.
• Install and route conduit, copper piping, and flexible tubing; pull and manage wiring as needed.
• Participate in safety training and follow company safety protocols and OSHA standards.
• Maintain tool inventory and follow tool management standards.
• Respond promptly to customer needs and provide a high level of customer service.
• Train and mentor team members on installation techniques and best practices.
• Review system designs and develop job-specific bills of materials (BOM/BOS).
• Work independently with minimal supervision.
• Identify opportunities to improve processes, efficiency, and workmanship standards.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED