Field Service Technician - Atlanta, GA

Vertiv • Atlanta, GA

18h

About The Position

The Field Service Technician performs scheduled and remedial (break-fix) service on Vertiv small- to medium-sized UPS, power distribution unit, and battery system products, in line with completed classroom and on-the-job training. The role supports Vertiv's Edge market, including retail, financial, and municipal customers, and requires developing and maintaining excellent relationships with customers, coworkers, sales representatives, and others. Travel is required. The technician may work under direct supervision or independently depending on training completion.

Requirements

• High school or vocational school diploma.
• 0–2 years of relevant industry experience or 2–4 years of military experience in a related technical field; experience pathways are listed as alternatives.
• Communicate professionally and respectfully in writing and verbally.
• Manage time effectively, prioritizing and balancing technical and administrative work.
• Collaborate with peers, customers, suppliers, and leadership.
• Complete administrative tasks such as report writing, time entry, expense reporting, material debriefing, and inventory counting promptly.
• Perform basic site evaluations, including assessment of environmental temperature and general operating conditions.
• Have familiarity with electrical/electronic test equipment and fundamentals.
• Follow written technical documentation, including procedures and product manuals.
• Use elementary repair techniques under directed supervision and complete service tasks to return units to full operating condition under directed supervision.
• Summarize and report work performed in written and verbal form.
• Use a personal computer and associated applications, including Microsoft Office and Vertiv software.
• Travel as required and hold a valid driver's license.
• Successfully pass a pre-employment drug test, background check, and motor vehicle records check.
• Consistently lift up to 50 pounds and occasionally lift up to 75 pounds.

Nice To Haves

• ASEET or AMEET qualification, or progress toward either qualification.

Responsibilities

• Perform assigned service tasks in accordance with company policies and procedures.
• Provide on-site and telephone assistance to customers.
• Communicate technical or procedural issues to Technical Support.
• Implement Field Change Notices according to published guidelines and stay current on safety bulletins, safety and standard Field Change Notices, and service tips.
• Follow safety guidelines, maintain and operate the company vehicle according to laws and company policy, wear required PPE, follow the 14-hour work rule, and report work-related accidents or injuries within 24 hours.
• Complete administrative work accurately and promptly, including time cards, expense and mileage reports, Service Request task closure, service reports, and other required records.
• Maintain individual inventory and conduct cycle counts according to company policy.
• Maintain company property, including the vehicle, credit cards, PPE, test equipment, and laptop.
• Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and submit completed scheduled-maintenance documentation to the customer and local office.
• Strive to resolve equipment issues on the first visit and maintain customer satisfaction; attend customer meetings as required.
• Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and promptly.
• Make technical and commercial decisions under pressure and assess site and equipment for appropriate billing status.
• Meet productive-utilization and on-site response-time requirements, follow dress code and safety regulations, and comply with startup and escalation processes.
• Maintain effective internal communications.

Benefits

• Company vehicle
• Smartphone
• Laptop
• Personal protective equipment (PPE) and other tools of the trade
• 401(k)
• Profit sharing
• Generous PTO/vacation plan
• Medical insurance
• Vision insurance
• Dental insurance
• Technical and leadership development
• Hands-on technical training at the Training Academy or Regional Training Center
• 24/7 technical and factory support
• Technical online libraries of product documentation, work instructions, and troubleshooting guides
• Company-wide focus on work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED