Field Service Technician - Atlanta, GA

Vertiv•Atlanta, GA

20h•Onsite

About The Position

The Field Service Technician performs scheduled and remedial (break-fix) service on small- to medium-sized UPS, power distribution unit, and battery system products serviced by Vertiv, consistent with classroom and on-the-job training. The role supports products and services sold to Vertiv’s Edge market segment, including retail, financial, and municipal customers. The technician establishes and maintains strong rapport with customers, coworkers, sales representatives, and other relevant parties. The position involves field and phone customer support, equipment service and documentation, safe operation and maintenance of company property, inventory management, and timely administrative work. Technicians may work under direct supervision or independently depending on completed training. Travel is required, and schedules may include weekends, evenings, and holidays. The role has physical requirements, including regularly lifting up to 50 pounds and occasionally lifting up to 75 pounds. Vertiv provides technical training, technical and factory support, product documentation, work instructions, troubleshooting resources, and tools for the role. Candidates must be legally authorized to work in the United States; sponsorship is not provided. Employment is contingent on passing a drug test, background check, and motor vehicle records check.

Requirements

High school or vocational school diploma.
0–2 years of relevant industry experience, or 2–4 years of military experience in a related technical field; the posting lists these as experience qualifications.
Valid driver’s license.
Ability to communicate professionally and respectfully in writing and verbally.
Ability to prioritize and balance technical and administrative tasks and collaborate with peers, customers, suppliers, and leadership.
Ability to complete administrative work such as report writing, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
Basic site evaluation skills, including assessment of environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written technical documentation, such as procedures and product manuals.
Ability to use elementary fix and repair techniques and complete service tasks under directed supervision, returning equipment to operating condition.
Ability to summarize and report work performed verbally and in writing.
Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
Ability to travel and work flexible schedules that may include weekends, evenings, and holidays.
Ability to pass a pre-employment drug test, background check, and motor vehicle records check.
Ability to meet the physical requirements of the role, including standing, walking, handling tools and components, reaching, stooping, kneeling, crouching, crawling, sitting, climbing or balancing, and consistently lifting up to 50 pounds and occasionally up to 75 pounds.
Legal authorization to work in the United States without current or future sponsorship.

Nice To Haves

ASEET or AMEET credential, or progress toward one.

Responsibilities

Perform assigned service tasks according to company policies and procedures.
Work under direct supervision or independently as appropriate to completed training.
Provide on-site and phone assistance to customers and communicate technical or procedural issues to Technical Support.
Implement Field Change Notices according to published guidelines and stay current on safety bulletins, field change notices, and service tips.
Follow safety guidelines, maintain and operate the company vehicle according to law and policy, wear required PPE, follow the 14-hour work rule, and report work-related accidents or injuries within 24 hours.
Complete administrative tasks accurately and on time, including time cards, expense and mileage reports, service request closures, and service reports.
Maintain individual inventory, perform cycle counts, and care for company property, including vehicles, credit cards, PPE, test equipment, and laptops.
Communicate appropriately with internal and external customers and provide estimated arrival times where applicable.
Complete scheduled maintenance documentation and provide it to the customer and local office after each assignment.
Strive for first-time fixes, maintain customer satisfaction, and attend customer meetings as required.
Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and promptly.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Meet utilization and on-site response-time requirements, comply with dress and safety rules, follow startup and escalation processes, and maintain adequate internal communication.