Field System Engineer - Central New Jersey

bioMérieux

10d•$38 - $53•Onsite

About The Position

The Field Systems Engineer (FSE) provides service to bioMérieux customers in an assigned geographic territory and nationally as needed. The role uses appropriate tools and test equipment to install, maintain, upgrade, and repair instruments, ensuring they meet specifications. The FSE works remotely with limited direct supervision and is expected to deliver a high-quality customer experience, including responding to customer needs and traveling on short notice. The position involves building customer relationships, promoting service agreements, identifying sales opportunities, and supporting field service revenue through billable services such as preventive maintenance and equipment moves. The FSE collaborates with service, support, sales, and applications teams; completes service documentation and training requirements; manages scheduling, expenses, fleet assets, spare parts, and assigned equipment; and represents bioMérieux professionally at customer sites and trade shows. The role requires 6–9 weeks of product training during the first year at the Durham, North Carolina, or St. Louis, Missouri, offices, with further training as needed. Domestic travel may reach 90% of the time, including frequent weekday driving, occasional national travel, and overnight stays. Weekend and holiday on-call coverage is part of a rotation approximately every five weeks. Physical demands include extended stationary periods, climbing stairs or ladders, wearing PPE, operating heavy machinery, and lifting or moving up to 50 pounds. The position must be performed in accordance with company quality procedures and standards.

Requirements

Bachelor’s degree in Engineering, Electronic Technology, Computer Science, or Biomedical Science; alternatively, 6 or more years of relevant experience may substitute for the degree.
At least 2 years of experience troubleshooting and/or repairing complex electro-mechanical, electronic, computer, or electrical systems in a commercial, industrial, or military setting; 6 or more years of such experience is required in lieu of a bachelor’s degree.
Must have and maintain a valid driver’s license in the state of residence.
Ability to travel domestically up to 90% of the time, including frequent daily driving, occasional overnight travel, and weekend or holiday travel as scheduled.
Ability to participate in a weekend and holiday on-call rotation and travel on short notice.
Ability to remain stationary for long periods, climb stairs or ladders, wear PPE, operate heavy machinery, and lift or move up to 50 pounds.
Functional skills in critical thinking, adaptability, time management, communication, problem-solving, and digital literacy.
Attention to detail and ability to complete tasks accurately and produce high-quality work.
Ability to manage multiple tasks and adapt in a fast-paced environment.
Ability to organize work and resources efficiently and troubleshoot issues effectively.
Assertiveness and confidence when facing challenges.
Effective verbal, written, and presentation skills.
Ability to work cross-functionally and collaborate across teams.
Intermediate proficiency with MS Office tools, including Outlook, Teams, Word, and Excel.
Consistently uphold and reflect the ethical principles and values promoted by bioMérieux.

Nice To Haves

Experience troubleshooting or repairing biomedical systems, vacuum systems, host/remote communications and network systems, or similar systems, especially in a clinical laboratory setting.
Experience independently managing schedules, customer expectations, internal and external communications, task priorities, and technical issues without direct oversight.
Experience in a field service role.
Knowledge of laboratory operations principles and practices.

Responsibilities

Promptly respond to customer needs and perform instrument installations, maintenance, upgrades, and repairs using electronic and computer skills.
Build customer trust, promote service agreements, and identify sales opportunities for cross-functional teams.
Collaborate with service and support teams and drive field service revenue through billable offerings such as preventive maintenance and equipment moves.
Attend 6–9 weeks of product training at the Durham, NC, or St. Louis, MO, offices during the first year and additional training as needed.
Travel for scheduled and unscheduled customer visits, including overnight and occasional national travel.
Participate in a weekend and holiday on-call rotation, approximately every five weeks, and provide instrument support locally or nationally as needed.
Complete service work orders, QA checklists, and internal training requirements accurately and on time.
Maintain an up-to-date availability calendar and submit travel expense reports regularly.
Follow company policies for the use and upkeep of the assigned fleet vehicle.
Maintain spare parts inventory, the assigned vehicle, and company-issued equipment in good condition and in accordance with policy.
Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance the customer experience.
Represent bioMérieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities.
Perform all work in compliance with company quality procedures and standards.
Perform other duties as assigned.

Benefits

Medical coverage, including prescription benefits, with nationwide coverage and telemedicine options
Dental insurance
Vision insurance
Company-provided life and accidental death insurance
Short- and long-term disability insurance
Retirement plan with a non-discretionary employer contribution and employer match
Adoption assistance
Wellness programs
Employee Assistance Program
Commuter benefits
Voluntary benefit offerings
Discount programs
Parental leaves
Variable annual bonus based on company, team, and individual performance