Field Engineering Specialist - Southern New Jersey
About The Position
Roche Support Network is seeking a Field Engineering Specialist to provide technical support to laboratory customers in an assigned territory. The role involves traveling to customer sites to perform technical repair and installation for assigned Roche product lines, routine on-site service, preventative maintenance, and troubleshooting. The specialist serves as a customer contact for technical and service-related issues and diagnoses and resolves mechanical, hardware, software, and system failures. The position also involves documenting activities and contributing to quality improvement while maximizing customer satisfaction. This is a field-based position requiring daily travel and up to 20% overnight travel, potentially more during training. The schedule is Monday through Friday, with weekend rotation and on-call responsibilities. Roche indicates that the ideal candidate would reside within 20 miles of Princeton, New Jersey. Relocation benefits are not available. The expected salary range for the primary New Jersey location is $71,100–$132,000. Actual pay depends on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance.
Requirements
- High school diploma and two years of technical school, or equivalent military training or work experience.
- Five years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking; alternatively, a bachelor's degree in a relevant field with one to two years of progressive experience.
- Successful completion of training or certification as defined by RD Services Leadership and policy.
- Ability to travel, including overnight travel.
- Willingness to work Monday through Friday with weekend rotation and on-call responsibilities.
Nice To Haves
- Eight or more years of progressive experience, or a bachelor's degree in a relevant field plus four or more years of progressive experience.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- Ability to serve as an internal technical resource.
- Ability to provide support after hours and on weekends or holidays.
- Ability to maintain strong customer relationships.
- Residence within 20 miles of Princeton, New Jersey is ideal.
Responsibilities
- Travel to customer sites and perform technical repair and installation for assigned Roche product lines.
- Provide service to laboratory customers in the assigned territory.
- Perform routine technical support, on-site service, repair, and installation of Roche products.
- Serve as a customer contact for technical and service-related issues.
- Perform preventative maintenance.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document activities and contribute to quality improvement.
- Focus on maximizing customer satisfaction.
- Complete required training or certification as defined by RD Services Leadership and policy.
- Provide support after hours and on weekends or holidays, as needed.
Benefits
- A discretionary annual bonus may be available based on individual and company performance.
- Benefits are available as detailed at the link referenced in the posting; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
