Field Engineering Specialist - Southern New Jersey
About The Position
Roche Support Network is seeking a Field Engineering Specialist to provide technical service to laboratory customers in an assigned territory in Southern New Jersey. The role focuses on technical repair and installation for Roche product lines, including routine technical support, on-site service, repairs, installations, and preventative maintenance. The specialist serves as a customer contact for technical and service-related issues and diagnoses and resolves mechanical, hardware, software, and system failures. The position also involves documenting activities, contributing to quality improvement, and maximizing customer satisfaction. This is a field-based position requiring daily travel and up to 20% overnight travel, potentially more during training. The ideal candidate resides within 20 miles of Princeton, New Jersey. The schedule is Monday through Friday, with weekend rotation and on-call duties. Relocation benefits are not available. The expected salary range for the primary location of New Jersey is $71,100–$132,000, with actual pay determined by experience, qualifications, geographic location, and other job-related factors. A discretionary annual bonus may be available based on individual and company performance.
Requirements
- High school diploma and two years of technical school, or equivalent military training or work experience.
- Five years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking; alternatively, a bachelor's degree in a relevant field and one to two years of progressive experience.
- Successful completion of training or certification as defined by RD Services Leadership and policy.
- Ability to travel, including overnight travel.
- Willingness to work Monday through Friday with weekend rotation and on-call duties.
- Ability to provide after-hours and weekend/holiday support.
- Ability to maintain strong customer relationships.
Nice To Haves
- Eight or more years of progressive experience, or a bachelor's degree in a relevant field plus four or more years of progressive experience.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- Residence within 20 miles of Princeton, New Jersey.
Responsibilities
- Provide technical repair and installation for assigned Roche product lines.
- Provide routine technical support and on-site service to laboratory customers in the assigned territory.
- Perform repairs, installations, and preventative maintenance on Roche products.
- Serve as a customer contact for technical and service-related issues.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document service activities.
- Contribute to quality improvement and maximize customer satisfaction.
- Provide internal technical support and support after hours and on weekends or holidays as needed.
Benefits
- A discretionary annual bonus may be available based on individual and company performance.
- Position qualifies for benefits detailed at the linked benefits page; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
