Field SupportTechnician (Springfield, IL)

PerkinElmer•Springfield, MO

1d•Onsite

About The Position

The Field Support Technician is based at the Springfield, Illinois facility and primarily supports Depot activities. The technician will train on Food product lines and support all products. The role includes repairing and performing routine maintenance on instruments in the Depot, as well as customer support and some field work. Travel varies according to territory and customer needs and is typically up to 33% of the time. A car, laptop, and phone are company provided. The position requires working in a laboratory environment, including controlled environments where personal protective equipment may be required. Work may be fast-paced, with high demands for completion. The role involves instrument service and repair, occasional movement around the site, and handling hazardous waste in accordance with applicable regulations. Laboratory hazards may include extreme temperatures, biological materials, and hazardous chemicals. Respirator medical clearance, training, and fit testing may be required. This is a full-time position with an annual compensation range of $43,000 to $53,000. The final base pay depends on factors including internal equity, work location, and the candidate’s qualifications, skills, experience, and education or training.

Requirements

Associate degree in a technical field or equivalent years of experience.
Ability to work on multiple repairs at the same time.
Troubleshooting and critical-thinking skills.
Strong interpersonal skills and ability to work as a team player with a focus on customer satisfaction.
Valid driver’s license and safe motor vehicle operation.
Ability to travel by air, vehicle, and/or other means as business requires.
Ability to remain stationary more than 25% of the time.
Ability to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
Ability to operate on instruments, objects, tools, or controls, including regular bending, squatting, stretching, and reaching.
Ability to occasionally move or lift up to 25 pounds, with occasional lifting up to 50 pounds.
Vision abilities including close-range and distance vision, color vision, peripheral vision, depth perception, and focus adjustment.
Ability to handle hazardous waste according to local, state, and federal regulations.
May be required to complete medical clearance, respiratory protection training, and fit testing to wear a respirator.

Nice To Haves

SQL Server experience managing databases on instruments.
Computer skills using Outlook, Excel, Word, and ServiceMax.

Responsibilities

Interface with customers to follow up on estimates.
Provide phone and email support to customers.
Perform preventative maintenance work in the field.
Coordinate service inventory and supplies for the Depot.
Repack instruments after repair or maintenance for return to customers.
Set up new instruments before shipping and confirm with customers that all requirements are understood.
Repair and perform routine maintenance on instruments in the Depot.
Train on Food product lines and support all products.
Travel as business needs require.