Field Support Specialist

COMPEX LEGAL SERVICES, INC.•Sacramento, Sacramento, CA, US, CA

1d•$0 - $17

About The Position

The Field Support Specialist helps keep client orders and operations moving smoothly by processing orders, maintaining accurate documentation, coordinating shipments, and communicating updates to clients and custodians of records. The role involves administrative and customer service work, including digitizing documents, updating databases, processing mail, preparing records for shipment, and coordinating with other departments to resolve issues. The schedule is Monday through Friday, 6:00 a.m. to 2:30 p.m.

Requirements

Strong customer service and communication skills.
Organized, focused, and detail-oriented.
Able to manage multiple tasks and priorities.
Friendly, outgoing, and proactive attitude.
Comfortable working in a fast-paced environment.
Respectful of confidential and sensitive information.
Reliable and punctual.
Solid skills in Microsoft Word, Excel, PowerPoint, and email.
Comfortable using internet software and digital tools.

Nice To Haves

Experience working in a Windows-based system.

Responsibilities

Schedule appointments with custodians of records.
Digitize documents and enter them into the system.
Maintain the database with real-time updates.
Sort and process mail.
Answer calls from clients and custodians professionally and courteously.
Enter data to create detailed status updates.
Prepare records for shipment.
Coordinate with other departments to resolve issues and support client satisfaction.
Ensure each order is accurately processed, tracked, and documented.
Retrieve mail from the PO Box.
Assist with special projects and other tasks as needed.